Management Center Attendant (In-Person: Reston, VA): Mon-Weds

Job Description

Description

The Remote Management Center Attendant assists the General Manager with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.

Key Responsibilities

Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form

Exhibit a friendly, helpful, and courteous attitude towards customers and employees

Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit

Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times

Determine the need for maintenance and/ or repairs and forward to the Property Manager

Complete daily activity reports for facility; responsible for completion of accident report

Report to work on time

Notify management of any situation that needs attention

Directly oversee all day-to-day activities associated with opening, managing, and closing the facility

Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns

Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores

Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual

Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates

Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office

Complete small cleaning or maintenance tasks according to the company's maintenance checklists

Fill in for front line associates during their absences

Perform other duties as assigned

Qualifications

A high school degree is required

One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting

Ability to work weekends required

Ability to perform basic math calculations

Ability to read and comprehend verbal instructions and written correspondence

Ability to communicate effectively both verbally and through written correspondence

Have and maintain a valid driver's license

Ability to safely drive a standard or automatic transmission vehicle

Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer

Ability to provide customer resolution in a professional and friendly manner

Must be highly credible and trustworthy, and operate with high degree of integrity

Must hold oneself and others accountable and strive for a high level of excellence

Must have a positive, can-do attitude and be able to fuel growth and innovation

Must be customer-focused and results-oriented

Must want to continuously learn and develop

Exceptional oral and written communication, active listening, and organizational skills

Ability to establish strong working relationships with others in team setting

Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment

Self-directed and able to work independently, with minimal supervision