Job Description
Salary:
The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering seven states, are a blend of commercial and residential, electrical, and heating & cooling companies primarily serving the new housing construction market. Since our company began in 1982, our growth has been firmly rooted in the pride of our craftsmen, coupled with a blend of stellar project management and industry leading knowledge. As a 100% employee-owned company, we share a commitment to our team success and represent that responsibility in a professional, dynamic way to both our clients and the communities in which we serve.
We are actively seeking an Amazing Service Coordinator in Columbus, OH area to join our award WINNING team.
Great Reasons to Join Romanoff:
9x Employee Voted Top Work Place
Highly Competitive Wage
Excellent Benefits Package (Health/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
$15k Company Paid Life Insurance
401K
ESOP Retirement Plan (We are 100% employee owned)
Training and Support
Vacation and Paid Holidays
Advancement Opportunities
Paid Apprenticeship
Work Schedule: Monday- Friday 7am-4:00pm MUST be willing to be flexible as jobs may change
Position Responsibilities of the Service Coordinator:
Answer all incoming calls and email inquiries from customers in a caring, understanding, and helpful manner
Schedule all service requests from customers and dispatch to the service technicians in the field
Management of a multiple service technician dispatch board including daily confirmation of next day’s calls
Coordinating daily replacements and new installations including job packets, permits and invoicing
Respond to all online service and quote requests including emails and vendor portals
Communicate concisely and effectively with customers, managers, co-workers, vendors, and other departments to ensure a seamless operation
Document and follow-up in a timely manner to ensure all service requests, inquires, questions, concerns or other issues have been completed and/or resolved
Assist the service manager and service techs with repair quotes, parts procurement and warranty filings
Assist retail sales team with appointment scheduling, job packets, invoicing, permitting and inspections
Setup an organized filing system for customers and vendors
Complete weekly and monthly sales reports and use them to verify the monthly billing report accuracy
Update the Retail Services Manager of daily and monthly service and AOR sales as compared to plan
Oversee accounts receivables and maintain past due accounts to a maximum of 31- 60 days past due
Participate in all weekly service, installation and sales meetings
Be willing to work extended hours during the peak seasons and work from home during inclement weather
Minimum Experience and Qualifications of the Service Coordinator:
High School Diploma or GED Equivalent
Administrative/Clerical experience required
1-2 Years of relevant HVAC service dispatch, installation, and administrative experience
Prior experience with a service management software system
Experience with Microsoft Suite - Word, Excel and PowerPoint is a must
Must be able to communicate effectively, clearly and concisely
Must be an outgoing team player and able to work well within a collaborative environment
Must have experience with local municipalities’ permitting and inspections processes
Must adhere to company screenings
Physical Requirements
Must be able to adhere to large amounts of sitting
Must be able to speak English and hear to communicate
Benefits and Compensation
Romanoff provides a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.
The Romanoff Group of Companies consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are an equal opportunity employer.