Customer Advocate

Job Description

Role Description:

We are looking for an experienced Customer Experience Advocate with a proven track record of driving results! The ideal candidate will engage with the current customer base to maximize the adoption of our solution suite, drive sales by influencing product upgrades, build lasting partnerships, network community connections effectively, and identify growth opportunities within their assigned territories.

Successful candidates must be confident, personable, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. If this sounds like you or someone you know let's talk!

Responsibilities:

Serves as a primary point of contact for customers in their assigned geographic territory and manages the relationship.

Building and maintaining ongoing customer relationships and networking.

Quickly and effectively determines customer needs and coordinates effectively with different departments.

Makes proactive contact with customers via phone on a regular basis.

Responsible for meeting outcome-based engagement metrics within a given timeframe.

Engages with current customer base to identify potential Sales/Franchise opportunities.

Supports assigned Territory Manager with achieving sales metrics for both monthly, quarterly, and annual goals.

Collaborates effectively with all team members.

Acts as a brand ambassador for the solutions suite and franchise model.

Continually focuses on creating an environment that promotes the overall growth of Status Solutions and Status Solutions Network.

Funnels any potential leads to Sales & SSN team.

Documents all customer interactions accurately and in a timely manner in Salesforce.

Communicates next steps/action items to any necessary team members.

Requirements

3-5 years of experience in Customer Engagement/Retention.

Experience with a specialization in SaaS preferred.

Ability to build relationship quickly and effectively with a diverse customer base.

Strong foundation and understanding of basic customer retention strategies and practices.

Experience working with multiple departments and coordinating effectively achieve appropriate customer outcomes.

Ability to assess any situation independently and act accordingly.

Proven ability to achieve and exceed key performance metrics and quotas within a team environment.

Experience with the following software applications is preferred:

Salesforce

Ingage

GURU

Asana

Microsoft Suite

Excellent attention to detail with strong analytical skills for a fast-paced environment.

Effective communication and interpersonal skills.

Demonstrated history of collaboration and teamwork.

Benefits

Starting Annual Salary: $45,000 - $55,000 based on experience

Full-time positions

Flexible work environment

Competitive salary

Eligibility for quarterly company bonus pool

Company-paid employee medical, dental, and life/AD&D insurance

Generous paid-time off policy

Ten paid company holidays

401(k) match starting six months after start date