Forklift Service Technician

Job Description

Forklift Service Technician

Raymond Storage Concepts (RSCI) is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville.

For additional information on Raymond Storage Concepts, please visit

This position comes with a company vehicle, gas card, and phone and will service the greater Columbus, OH area. The schedule is Monday- Friday 7a-4p with some overtime as needed.

Position Overview

Reporting to the branch Service Manager, the Lift Truck Service Technician is responsible for troubleshooting lift truck service call issues and performing repairs and scheduled maintenance on equipment based upon customer demands as directed by the service dispatcher or manager. This position must also promote service maintenance programs and the company in general, and provide high quality service to ensure an optimal customer experience.

Key Responsibilities (including, but not limited to):

Diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction

Perform scheduled maintenance efficiently and effectively, in line with company procedures.

Maintain records of all service work and repairs performed in line with company procedure. Turn in paperwork in a timely fashion, ensuring accuracy and legibility

Work with service dispatcher and manager to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time

Be flexible with your work schedule to take care of Raymond Storage Concepts, Inc. customer’s needs and also to be able to receive ongoing on-the-job training and coaching

Maintain company supplied service van and uniforms in a clean and organized fashion as well as maintaining an accurate inventory of tools and parts

Maintain a current and clean driving record. Drive safely and efficiently from point to point in service area

Operate a lift truck for testing and demonstrations, in line with correct operation instructions

Communicate and work with the Parts and Sales departments to insure the customer’s needs are being met, and immediately report any potential customer issues that need to be addressed

Maintain a professional demeanor and appearance at all times. Communicate in a professional manner while showing respect to our customers and other company personnel

Demonstrate good judgment and personal attitude, which are essential to maintaining our company’s reputation for results orientated service, good will and professionalism

Perform other duties as assigned by manager/supervisor

Qualifications

High school diploma or equivalent

Minimum one to three years’ relevant experience and/or training preferred

Excellent mechanical aptitude

Knowledge in mechanical, electrical, and hydraulic systems, and general equipment operation theory

Ability to read and interpret electronic and hydraulic diagrams and schematics

Exceptional customer service skills

Must maintain a clean driving record

Benefits

Performance-based bonus incentives & annual pay increases

Annual tool & boot allowance

Competitive benefit package including medical, dental, vision, life, FSA & disability

401k retirement plan with company match

Company-provided service vehicle, with fuel and repairs paid

Company-provided phone & laptop

Training development program and opportunities for advancement

Company Paid Short-term disability insurance

Employee Discount Program

Volunteer Time Off

Paid Time Off

Referral Bonus

Fun, competitive & team-oriented company culture

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