Dispatcher / Customer Service

Job Description

Job Title: Full-Time Dispatcher/Customer Service Representative

Position Overview:

We're on the lookout for motivated individuals driven by goals and eager to be acknowledged for their dedication. As a Dispatcher/Customer Service Representative, you'll play a crucial role in scheduling and dispatching service calls while also supporting various office tasks like data entry and customer follow-ups. This position requires sharp attention to detail and effective pre-planning due to its fast-paced nature. Experience in Field Service, Commercial Refrigeration, or Appliance Service would be advantageous.

If you shine in phone communication, have a background in scheduling and dispatching, thrive in a dynamic work setting, and value recognition for your contributions, then you might be the perfect fit for us. We cherish individuals who prioritize customer satisfaction while also exhibiting strong logistical abilities in managing calls and customer requirements.

We're seeking career-oriented individuals eager to evolve alongside our company, with plenty of opportunities for growth and the potential for long-term placement.

Ideal candidates will possess:

- Exceptional customer service skills

- Strong phone presence

- Previous dispatching experience

- Ability to organize and multitask effectively

- Proficiency in Microsoft Office, email, and internet usage

- Mechanical aptitude

- Compassionate and supportive demeanor

- Ambition to succeed for both personal and company growth

This role offers extensive training, making it ideal for individuals seeking long-term employment and professional development opportunities.

Additional skills that would be valuable, though not required, include:

- Experience with direct electronic mailer marketing with HubSpot, copy creation, and website design

- Billing expertise

- Field Service Optimization

- IT/Technology in a Cloud environment

- Accounting/Bookkeeping/Reporting skills

- Fleet Management expertiseCompany Description

Akrit is a leader in Luxury Appliance repair and Commercial Refrigeration. We have enjoyed over 60 year in business with a great network of business partners and customers. If you take pride in your work and take responsibility for your own professional development you could be a great fit with our team.