Veterinary Assistant

Overview:

Veterinary Assistants play an integral role in the care of the patients, clients, and referring veterinarians of CVCA. Veterinary assistants work directly with the cardiologist to provide medical support and help the doctor achieve greater efficiency by relieving technical work, record keeping and communication tasks. They have a very significant role in communicating with and educating clients about their pet's health.

Skills and Abilities

Experience with basic office functions in a busy practice environment

Accurately add, subtract, multiply, and divide, and compute rate, ratio, and percent

Detail oriented

Ability to maintain a high level of confidentiality

Have excellent communication skills

Ability to negotiate with difficult people and problem solve

Ability to handle high call volume

Adaptable to constant changes in work environment

Can stay calm and efficient during a medical crisis

Genuinely enjoys working with people and animals and is able to deal with animals even when they are stressed, ill or in pain

Be flexible in attitude and work habits

Is experienced in the teamwork approach and works well with all levels of hospital team members

Ability to self direct and work independently

Flexibility with work hours and able to work additional hours when necessary

Schedule 4 days work week with 10 hour shifts

Physical Effort: Work requires lifting and carrying animals up to 40 pounds (will be assisted by other staff members in lifting animals over 40 lbs). Bending, stooping, crouching, kneeling, walking/standing for extended periods of time; frequently works in a bent position

Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases

Responsibilities / Qualifications:

Essential Job Functions/Responsibilities

Provide compassionate care to our clients and patients

Perform all duties in accordance with company policies and procedures

Anticipate the needs of the doctor and ensure efficiency of appointment flow, care of emergency patients, and complete medical record keeping

Prepare and maintain the exam rooms and treatment areas

Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty

Admit and perform physical history and blood pressure as needed on all patients.

Patient Triage

Assist with surgical/interventional procedures

Assist with monitoring vital signs of anesthetized patients in preoperative, operative, and postoperative phases.

Administer oral medications

Can compassionately and effectively restrain pets even when large or difficult, and ensure the safety and prevent injury of the patient, clients and personnel

Perform venipuncture and ensure that blood work is properly recorded, sent out, and invoiced.

Can effectively position for and take radiographs

Can perform electrocardiograms

Holter placement and removal, and related tasks: data submission, processing results and medical record keeping

Prepare medications and prescriptions for dispensing as directed by the doctor. Ensure that each prescription is properly labeled and includes the doctor’s name, practice’s name, address, phone number, date; patient’s and client’s name, medication name, strength and volume or number,

administration instructions including route of administration, and product’s expiration date

Discharge all patients in house and outpatient, review the diagnosis, treatment recommendations, and follow up care with the owner. Ensure that all owners receive proper medications and/or prescriptions upon departure

Has good computer skills and shows accuracy in inputting details.

Communicates in written form (email, patient medical notes, etc...) with proper grammar, punctuation and spell check.

Maintain appropriate medical records for appointments and consultations

Maintaining and monitoring message board: posting messages for doctors and technicians, processing messages by contacting pcDVMs/clients and updating medical records as needed. Maintain appropriate invoices for all procedures

Troubleshoot office equipment (load paper, clear jams, replace toner, use of check scanner, CC machine, print/scan/fax, computers, medical equipment

Assist other team members when needed

Assist in training of new employees

Understand and carry out oral and written directions

Maintain positive and cooperative relationships with other team members, and management

Maintain positive and cooperative relationships with affiliated services

Effectively communicate with doctors, team members and members of affiliated services

Arrive promptly as scheduled for work

Perform other duties as assigned

Answer telephones and address client’s inquiries about hospital policies, basic animal care questions, cost of routine procedures and products, and scheduling appointments.

Receives and relays telephone, fax, and email messages accurately and promptly.

Assist client service representative with daily tasks as needed

Deal intelligibly, pleasantly and efficiently (both verbally and in written form) with clients, referring veterinarians and affiliated services, often doing several things at one time

Display tact and diplomacy with team members and clients even when busy or hectic

Conducts oneself in a confident and professional manner even when stressed and/or focused on individual tasks

Travel to secondary office may be required

Can prepare client invoices and obtains payments for services performed

Perform and assist with Clients Service Representative tasks and responsibilities

Perform delegated tasks assigned by the team leader

Additional tasks may be assigned or removed from listed responsibilities

Education/Experience/Requirements

High school diploma or equivalent

Minimum of 18 years old.

Minimum two years of experience as a veterinary assistant, desirable but not required

Computer knowledge required. Comfortable with MS Word, MS Excel, Paint, photos, Google drive/sheets/docs, PDF/CutePDF, keyboarding, instant messaging and email

Benefits:

Health Care Plan (Medical, Dental, & Vision)

Retirement Plan (401K)

Life Insurance (Basic, Voluntary, & AD&D)

Short Term Disability

Paid Time Off

Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs

Teledoc

Discounted Veterinary Care

EAP (Employee Assistance Program)

A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.

Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people.

Permanent