L2 Netbackup Support Engineer

About the job : Required Core Skills : - Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure - Experience of customer deployments exceeding 50,000 endpoints - Previous large scale migrations experience of data protection workloads Nice To Have Skills : - Effective communication skills in both verbal and written English - Good analytical and troubleshooting skills (the ability to think logically through a problem) Minimum years of experience : 5-8 Educational Qualifications : Needed : No Detailed JD : - Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure.

- Taking initiative and proactively raising issues with both internal teams and external vendors - Experience logging calls with both hardware and software vendors, including progressing issues through to resolution - Strong understanding of data protection solutions for Linux, Windows, Oracle and VMware.

- Including deployment and troubleshooting issues - Experience of customer deployments exceeding 50,000 end-points - Previous large scale migrations experience of data protection workloads - Basic ability to troubleshoot when issues are introduced from automation - Experience supporting environments with multiple NBU primary server domains, as well as 100's of media servers - Experience operating within controlled environments, adhering to strict change management and role elevation criteria.

- Flexibility to work across time zones as required.

Additional Skills : - Effective communication skills in both verbal and written English - Client focused with regards to service delivery - Self-driven and able to work independently or within a team - Good analytical and troubleshooting skills (the ability to think logically through a problem) - Must have the initiative, tenacity and commitment to see problems through to resolution - Confidence to speak out and voice their opinions where necessary.

(ref:hirist.tech)