RFP Support Specialist - Remote

Summary

This job is designed to coordinate and effectively execute the Centralized Transient RFP process. This position will support the current organization with responding of Transient RFPs thru coordination of our systems and supporting teams, communicate with properties regarding RFPs, provide reporting and maintain system health.

Job Description

Support

Daily RFP Support between properties, GSO’s, and customer platforms.

External RFP platform Management

At Your Service process management for CRFP and RFP Support Team

Daily troubleshooting and property support

Assist with Rate Failer audits

Lanyon RFP system management

Handle escalated issues and follow-up on outstanding RFPs promptly.

Maintain daily logs of entries and exceptions.

Identify trends in issues and support calls and identify recommended process changes and system changes to address trends.

Upkeep deployment and account system management .

Maintain public SOP documentation. (capture new policies & procedures, update platforms).

Provide monthly reporting.

Additional Job Description

Qualifications

Superior verbal and written communication skills

A team player.

Sales/Revenue System knowledge

Discipline Operational knowledge

Lanyon Knowledge required

Additional Job Information/Anticipated

Pay Range

Pay Range: $24.00 to $26.00. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

R-0057063