Shift Manager

Job Description

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance

Enthusiastically greet and welcome fans to the Dairy Queen brand

Strive to exceed fan expectations and deliver fan first service through timely and quality service

Assist in the management of specific areas of the restaurant during scheduled shifts

Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow

Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team

Ensure that the restaurant is properly organized and staffed

Create and maintain a positive, safe, clean, and inviting environment for fans and team members

Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards

Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members

Models performance standards for all team members and work stations

At all times exhibit a genuine passion for excellence

Perform other duties as assigned by management

Requirements:

Minimum 6+ months of high volume quick service restaurant experience required

High School diploma or equivalent

Must be capable of supervising specific areas of the business in a fast-paced environment

Strong knowledge and application of safe food handling practices

Highly organized and detail oriented

Work well under pressure packed situations while maintaining a great attitude

Comfortable standing for entire shift and able to lift 50 pounds

Exhibit good manners, proper personal hygiene, and promptness

Have fun and maintain a positive attitude at all times!