Quality Control/Change Management Specialist

Gridiron IT is seeking a Quality Control Specialist to work onsite in Chantilly, VA. Must have an active TS/SCI CI Polygraph.

What you'll get to do:

• Work with a friendly team with growth opportunities

• Provide front line customer interaction to solve basic technical problems and provide support for all assigned areas

• Change management and tracking of all program help desk tickets

• Coordinating outages and generating reports about the program's tickets to ensure SLAs are met and all tickets are routed properly

• Using Splunk to review and provide reports on all security audit requirements, creating custom dashboards and alerts

• Assisting with gathering and preparing contract CDRLs ensuring contract deliverable are being met on schedule

• Responding to and diagnosing problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps

• Responsible for opening, tracking and closing trouble tickets

• Ensures problem ownership and promotes end-user satisfaction

• Collaborate with software development and systems administrators to help identify, respond, and resolve tickets in a timely manner

• Conduct weekly audits utilizing Splunk Qmulos Q-Audit identifying and investigating anomalous activity and gathering Body of Evidence (BoEs) to meet weekly and monthly Continuous Monitoring (ConMon) requirements mandated for enterprise audit capabilities based on the intelligence Community Standard (ICS) 500-27

You'll bring these qualifications:

• Active and current TS/SCI with polygraph

• Bachelor's degree or equivalent, and a minimum 7 years of related experience

• Experience with ServiceNow

• Experience with Splunk

• Strong customer service skills

• Strong verbal and written communication skills

• Strong, active listening skills

• Detail-oriented

• Ability to multi-task in a fast-paced environment

• Extensive knowledge of MS Product Suite (Word, Excel, SharePoint)

• Experience with ServiceNow ticketing system

• Documentation and updating ServiceNow incidents

• Providing support to end-users spanning a variety of issues

• Identifying, researching, and resolving technical problems

• Responding to telephone calls, email, and personnel requests for technical support

• Documenting, tracking, and monitoring the problem to ensure a timely resolution

• Works independently with limited supervision

• Good organizational skills

• Good leadership skills

• Good time management skills

• Good problem-solving ability

• Good analytical and logical skills

These qualifications would be nice to have:

• Tenable experience

• Qmulos Q-Audit experience

• CM Data Base (CMDB) experience

• Security+ (desired)

• Experience with Problem and Incident Management

Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

Gridiron IT is a Women Owned Small Business (WOSB) company specializing in IT Infrastructure, Cyber & Cloud Security, Software Development, and Enterprise Support. Gridiron is an Inc. 5000 2022 recipient and Washington Business Journal Fastest Growing Companies in the Greater Washington Area for 2022. Gridiron offers a competitive benefits package to include medical, dental, vision, 401(k), life insurance, disability insurance, and pet insurance.