Head of HR (BPO)

Head of HR (BPO)

Job Responsibilities:

Develop and implement HR strategies and initiatives aligned with the overall business strategy

Manage the recruitment and selection process, including sourcing and interviewing candidates

Oversee employee relations, including handling grievances and disciplinaries

Coordinate performance management and appraisal systems

Ensure compliance with labor regulations and company policies

Lead and manage a team of HR professionals

Essential Qualifications:

Bachelor's degree in Human Resources or related field

Proven experience as an HR manager or similar role

Knowledge of HR functions and best practices

Excellent communication and interpersonal skills

Strong organizational and leadership abilities

Desired Experience:

5 years of experience in a similar leadership role within a BPO industry

Experience in developing and implementing HR strategies

Experience in managing recruitment and performance appraisal processes