Transformation Project Manager

Schedule: Full-time

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

Public Assistance

Workforce Development

Unemployment Insurance

Adult Protective Services

Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Our Guiding Principles

The ODJFS Guiding Principles are:

We will be a leader in customer satisfaction.

We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do every day.

Our customers are those who need our services, conduct business with us, partner with us to serve our shared customers, fund our services and agency, care about what we do, and ODJFS colleagues who are internal customers.

The Office of Transformation

As an initiative of ODJFS Director Matt Damschroder, the Office of Transformation partners with programs and employees throughout the agency to enhance internal and external customers’ experiences, enrich employees’ experiences through participation in transformation initiatives, and promote an environment for everyone at ODJFS to get better at what we do every day. Transformation initiatives are agency-wide or program specific, team-based, and cross-functional to include staff across program offices and at all levels. The Project Manager is responsible for implementing transformation projects and reports to the Deputy Chief Transformation Officer.

*This is an internal posting. Only State of Ohio employees will be considered.

What You’ll Do

Manage multiple aspects of projects and implement a variety of tasks required for the completion of transformation projects that aim to improve how we serve our customers and employees.

Manage the projects that support the growth and impact of the ODJFS Transformation LAB (Learning, Assisting, and Building) program. The Transformation LAB is made up of seven important practice areas: change management, customer experience, data management and analytics, human centered design, plain language, process improvement, and project management. The LAB fosters learning, encourages collaboration, and promotes innovation within ODJFS. The Project Manager will manage and complete tasks related to recruiting participants, engaging employees, setting up and producing Teams meetings and events, create presentations in PowerPoint, support the work of Transformation LAB leaders, and manage the tracking, analyzing, and reporting of program measurements. The Project Manager will also assist with researching organizations, tools, and resources as well as creating documents to support the practices.

Provide implementation support and project management tasks for the organizational health initiative and survey to hear from employees about what the agency is doing right and where there is room to improve.

Manage the tracking of status, analysis of measurements, and impacts reporting of the HEARD program that allows employees to submit ideas for possible improvements.

Assist with internal process improvement and customer experience initiatives to enhance operational efficiencies and create better experiences for external customers and ODJFS employees.

Present information about transformation activities to employees at various levels.

Track and publish data about transformation initiatives; collect, manage, sort, analyze, and report data collected from internal and external surveys ranging in size from small groups to several thousand respondents; and maintain lists of program participants.

Draft communications to promote transformation programs, activities, and employee recognition.

Update the Office of Transformation page on the ODJFS internal website, The Beacon, using the state’s designated platform (IOP).

Potential challenges of this position could include having to get things done quickly, having lots of information to manage and analyze, and having to handle multiple projects at one time.

Schedule: This is currently a hybrid position but could be changed to full-time in office at any time and without prior notice. Position is assigned to the Rhodes State Office Tower at 30 E. Broad Street, 32nd Floor. The level of this position requires 3 days in office per week and the current in-office days are Tuesdays, Wednesdays, and Thursdays. Hours are generally 8:30 am to 5:00 pm or 8:30 am to 5:30 pm, allowing some flexibility with supervisor approval of the regular daily time schedule.

Travel: May very occasionally. Travel within the State of Ohio.

PN(s): 20033579. This position is unclassified per ORC 124.11 (A)(9).

The ideal candidate, at minimum, must have the following:

OPTION 1:

4 years of experience in project management (i.e., management & development of project/program requirements, design, development, testing/pilot, training & full scale implementation), with experience to be commensurate with project/program &/or position description on file (e.g., specific human service program area, management information sciences, fiscal) and 12 months of experience in budgeting & calculating cost projections of program/projects.

-OR OPTION 2:

12 months of experience as Project Manager 1, 63381 or IT Project Manager 1, 63384 with the State of Ohio.

-OR OPTION 3:

Successful completion of 2 years of post-secondary education majoring in business administration, public administration, computer science/information technology, social science, or health, with major being commensurate with project to be assigned and 12 months of experience in budgeting & calculating cost projections of program/projects and 12 months of experience in project management (i.e., management & development of project/program requirements, design, development, testing/pilot, training & full scale implementation).

-OR OPTION 4:

Equivalent of Minimum Class Qualifications for Employment noted above.

Technical & Professional Skills Utilized: The successful candidate will be a proficient project manager with demonstrated skills and experience in managing and implementing fast-paced, multi-focused, and diverse types of projects. The successful candidate will be proficient in Microsoft tools including MS Project, Teams, and Teams Live; SharePoint, PowerBI, PowerPoint, and The Beacon IOP platform. Candidates who are proactive, can identify new technologies to support our work, propose better ways of doing things, and bring innovative thinking to our activities and goals are desired. Verbal and written skills using plain language is required. Data management and analytical skills are needed to support our measurements goals. Public speaking and presentation skills are desired. Team player. Self-management. Proactive engagement in activities. High attention to detail. Lean Six Sigma certification preferred.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $43.29 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 16

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$43.29

$45.70

$48.21

$50.92

$53.71

$56.79

$59.12

$61.89

Annual

$90,043

$95,056

$100,276

$105,913

$111,716

$118,123

$122,969

$128,731

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

What’s In It For You

We offer our employees a sustainable lifestyle that includes a flexible work life balance making our agency a great place to work!

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:

Medical Coverage

Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan. For more information, check out the 2023-24 MyBenefits Guide Online flipbook or PDF copy and see pages 8-9 for costs.

Dental, Vision and Basic Life Insurance

BU: Dental, vision and basic life insurance premiums are free after one year of continuous service.

Exempt: Dental, vision and basic life insurance premiums free starting the first of the month following start date.

Time Away from Work and Work/Life Balance

Paid time off, including vacation, personal, and sick leave

11 paid holidays per year

Paid Childbirth/Adoption leave

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. As a new employee, you will be automatically enrolled into Ohio Deferred Compensation unless you opt-out within 90 days of hire date. Visit the Ohio Deferred Compensation website for more information.