Manager - WFM/BI

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Manager-Workforce Planning Team

Responsibilities:

• Creates reports and dashboards on historical data and forecasting results from applicable systems

• Analyzes data and recommends talent management solutions for implementation

• Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments

• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts

• Lead the workforce planning team to deliver trusted talent risk assessments and targeted interventions

• Headcount planning activity to support financial long-range plans for headcount and hiring forecasts

• Ongoing resource management activity to more clearly articulate current and upcoming program needs and staffing commitments in alignment with financials and aligned business strategy

• Strategic workforce planning focused on critical skills, skill domains, and service line performance

• Partnering with other HR, Sales, and Operations leaders to advise on integrated talent management strategies, action plans, and reporting to close identified talent gaps

• Leverage deep knowledge of workforce planning methodologies, data sources, and data-driven business judgment to consult with executives and key business leaders to support talent decisions aligned with performance measures

• Influencing adoption and compliance with workforce planning processes to drive data integrity and solve complex or endemic problems by leveraging technology

Qualifications we seek in you!

Minimum Qualifications

• Graduate in any discipline

Preferred skills

• Experience in analytics, modelling, or related field

• Relevant experience in workforce management

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Schedule: Full-time

Travel: