Jira Administrator

Position: Jira Administrator

Location: Remote (MUST SIT IN AZ OR TX)

Duration: 6 month contract with possible extension

Education and Experience:

Bachelor's degree in Computer Science or related field

Minimum of 4 years' experience with Jira and Confluence Admin Interfaces and able to perform administration tasks.

Must Haves:

Technical level experience with Jira searches, JQL, reporting capabilities, dashboards, and add-ons that expand their functionality, and workflows

Experience with an enterprise level cloud migration

Provide creative solutions for process problems that align with Jira standard methodologies in high-growth environments while advocating for process efficiency and consistency

Excellent verbal and written communication skills

Conceptual and practical understanding of Agile frameworks including Scrum and Kanban

Able to work independently and be a self-starter and have strong analytical and problem-solving skills

Preference for those who have worked with global teams and third-party vendors / contractors

Key Responsibilities:

Own all administrative functions associated with workflows, automation, custom fields, schemes, permissions, add-ons, and integrations

Ensure system availability of Atlassian tools based on defined SLAs

Collaborate with Engineers, Change Management, and Release Management for integration with the CI/CD stack

Develop metrics-based dashboards based on user requirements to provide development teams and senior leadership with actionable operational / performance status reports

Optimize installation and support of plug-ins and integrations to minimize downtime and maximize functionality in accordance with enterprise roadmap

Adhere to Jira best practices and maintain consistency across all instances

Collaborate with partners requesting Atlassian changes to provide creative solutions for process problems that align with Jira standard methodologies in high growth environments

On-board teams and individuals into the Atlassian Tool Set

Create, manage and support Atlassian REST API for users to automate manual processes, implement business processes and extract data for reporting and analytics purposes

Proactively plan and implement upgrades for the project management platforms

Manage system access and permissions configurations to ensure compliance and enforce best practices

Partner with other departments to coordinate infrastructure maintenance and system migrations

Serve as internal SME for the Atlassian Tool Set