Network Technician

Job Title : Network Operator

Work Authorization: USC,GC,GC EAD

Hybrid: Vienna, VA

Description:

In this role you'll experience the flexibility of being a Hybrid employee. Your shifts will span from 6:00 PM to 6:00 AM, adhering to a rotating 12-hour schedule at our headquarters. Our workweek begins on Sundays and concludes on Saturdays, providing you with a consistent routine. During one week, you'll work on Sunday, Wednesday, and Thursday, followed by a week where your shifts fall on Monday, Tuesday, Friday, and Saturday.

Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments.

Monitor enterprise systems and network to ensure continuous availability. To independently troubleshoot, resolve and escalate incidents and problems when detected. To interface with vendors and ensure appropriate resolution during system outages, change windows or periods of reduced performance. Perform routine tests and maintenance of assigned systems, networks and peripheral equipment.

Responsibilities:

Monitor enterprise network for system performance and availability.

Monitor Moogsoft AIOps, and other consoles, monitoring tools or dashboards to ensure optimum performance within the environment

Detect, isolate, diagnose, record, escalate and resolve operational issues, incidents and outages within agreed timeframes

Create and update incident and change tickets daily using ServiceNow

Accurately report all actions taken when managing alerts on events

Interface with other ETS support teams and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established policies and procedures

Monitor alerts during change windows to ensure that service is restored

Perform routine tests of assigned systems and report test results

Assist other ETS staff in testing system/applications

Track and report all branch related outages and service interruptions

Qualifications – knowledge, skills, and abilities

Data Center / IT Operations experience

& Hardware tools utilized to perform day to day Data Center functions

of LAN/WAN topologies, protocols, and standards

Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP

exhibit excellent communication and grammatical skills

multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and SolarWinds

analytical and problem solving skills

to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed

to work independently and as part of a team

to work under pressure (urgent problems, deadlines, changing priorities)

with network cabling (types, distance limitations, testing, connectors, handling)

with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)

with server hardware and components

with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.

Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets

with datacenter design in relation to heat dissipation and air flow

and obsessive about organized cabling

oriented and organized