Information Technology Support Analyst

IT Support Analyst

The Support Analyst is a full-time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work. In addition to direct end user support, you will perform administration on back-end systems such as Microsoft 365, Active Directory, Servers, Citrix, Networking and a variety of system security and protection tools. As a key member of the overall Envision Family, you are passionate about Making. Awesome. Work!

Qualification and Skill Requirements:

Growth mindset

Excellent written and verbal communication skills

Appreciation of a conscious culture

Eager to effectively help customers seeking technology support

Real world experience with Microsoft 365, Active Directory, Servers, and/or Networking. Citrix experience a plus

Intrinsically motivated

High school diploma or equivalent

Task Highlights:

Manage customer requests via phone, email, chat, and ticketing systems

Troubleshoot and resolve customer requests, looping-in and escalating as needed

Collaborate with other Envision teams on new customer or internal projects

Determine and execute changes to hardware, software, applications, and/or systems

Prioritize tasks, seek collaboration and assistance when needed

Continuous team and self-improvement through training, mentoring, and sharing

Benefits:

Health (Quartz Coverage), Dental, and Vision

Flexible Spending and Dependent Care

Short- and Long-Term Disability

Life Insurance

401k

Remote Work

Pet Insurance

Work life balance – flexible schedule and flexible PTO