Service Engineer

Job Title: Service Engineer / Sr. Service Engineer

Company: Power-One Microsystems Pvt Ltd

Location: Pune, Maharashtra, India

Job type: On site/Field service work.

Salary: Rs.15,000 to 25,000 per month

Company Overview: Power-One Microsystems Pvt Ltd is a Bengaluru-based company, with 32 years in the power electronics industry specializing in Industrial On-Line UPS, Modular UPS, Voltage Stabilizers, Isolation transformers, Frequency Converters, Solar Grid Tie Inverters, Solar Hybrid Inverters, Energy storage systems and EV Chargers. Recognized by the Central Government with the National Award in 2007 and achieving 12 consecutive SD Awards, Power-One is India's preferred power solution equipment supplier. We ensure exceptional after-sales service through a dedicated team of 160+ service engineers across India, underscoring our commitment to innovation and excellence in power conversion technology.

Position Overview:

Power-One is looking for service engineers with 3 to 4 years of on-site service work experience in the field of Online UPS, Solar Inverters, Isolation transformers, Voltage Stabilizers and EV chargers.

Key Responsibilities:

Field Service Expertise: Demonstrate a minimum of 3 years of hands-on experience as a field service engineer, specializing in repairing and maintaining small and higher KVA Online UPS, Solar Inverters, and related equipment.

Customer Response and Satisfaction: Responsively address service complaints and customer inquiries, ensuring timely resolution and maintaining high levels of customer satisfaction.

Coordination and Communication: Facilitate seamless coordination between customers and sales personnel, ensuring smooth service delivery and completion.

Follow-up and Feedback: Promptly follow up on service requests, providing timely feedback to customers and management, thereby ensuring efficient service delivery and customer satisfaction.

Product Knowledge and Recommendations: Provide customers with insights into new features and product recommendations, contributing to sales efforts and enhancing customer experience.

Inventory Management: Monitor spares inventory levels, maintaining accurate records at both the branch and headquarters to ensure timely replenishment and smooth operations.

Documentation and Reporting: Maintain comprehensive service reports and updates, submitting them to the branch and headquarters punctually, facilitating effective decision-making and performance evaluation.

Proactive Service Attendance: Attend to preventive maintenance (PM), annual maintenance contracts (AMC), breakdowns, and installation calls promptly and independently, without reliance on follow-ups from sales personnel.

Professionalism and Performance: Remain composed and professional under pressure or heavy workloads, ensuring consistent delivery of high-quality service and support.

Customer Satisfaction Focus: Strive to achieve and maintain high levels of customer satisfaction through proactive and responsive service support, contributing to long-term customer relationships and loyalty.

Utilization of Service CRM: Effectively utilize the Service Customer Relationship Management (CRM) system to streamline service processes, improve efficiency, and enhance customer communication and satisfaction.

Qualifications:

Diploma or Engineering in Electrical/Electronics.

Technical knowledge and expertise about electrical components and products such as UPS systems, solar inverters, solar panels, EV chargers, etc.

Excellent communication and interpersonal skills.

Must be owning a two-wheeler for daily commute and work-related.

in-depth knowledge of the products or services being offered.

to successfully pitch to customer about the company, product range and services being offered.

Ability to work independently and as part of a team in a fast-paced environment.