Front End Assistant Manager

Job Description

Description:

We Are Looking For

A Front End Assistant Manager who will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will be responsible for overseeing front-end staff and providing exceptional customer service when assisting patients in picking up their prescriptions.

Responsibilities

Lead front-end staff engaged in assisting customers and completing cash register transactions.

Assist in retail operations, including inventory management, employee scheduling, and customer satisfaction

Implement sales strategies and techniques with staff to increase product sales and profitability

Assist patients and complete cash register transactions while exhibiting kind, respectful actions

Provide exceptional customer service and resolve any escalated customer service requests and issues

Assist with bagging prescriptions to prepare for online order fulfillment, pickup, shipment and/or delivery

Ensure the register balances after cash, check, and credit transactions

Train staff members on workflow processes and security procedures

Monitor employee performance to ensure that they are performing their responsibilities in a satisfactory manner

Oversee daily ordering and assist in inventory management

Manage location A/R account reconciliation and patient follow-up on past-due balancesRequirements:

What will you need to succeed?

Outstanding communication and interpersonal abilities

Excellent organization and leadership skills

Customer service-oriented and highly organized

Team player

Excels in a fast-paced pharmacy environment

Proficient in POS software

Perks

Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment.

Competitive compensation and 401k plan with company match

Get paid when you need it by making any day payday! At Sona, you can access your earned income anytime during the pay period

Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options

Company-paid life and AD&D insurance

Direct Primary Care program offering local, personalized care for you and your family

Wellness program with discounted gym memberships and an employee assistance program

Prioritized work + life balance by providing generous vacation, sick leave, and paid holidays

Paid volunteer days to support the community

We're on a mission to improve healthcare. Will you join us?

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"? Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.