IT Manager

Intro:

Applied Information Sciences is seeking a highly motivated and experienced IT Manager to lead our internal IT team and ensure the smooth operation, security, and efficiency of our technology infrastructure. This role plays a vital part in aligning IT strategy with business goals and driving innovation through the effective use of technology.

What You'll Be Doing:

Manage and lead a team of IT professionals, providing coaching, mentoring, and performance evaluations.

Oversee the IT Help Desk, ensuring timely and efficient resolution of user issues and inquiries.

Foster strong relationships with internal customers across all departments, understanding their needs and proactively identifying solutions.

Develop, implement, and manage IT policies, procedures, and standards for user access, security, and data management.

Maintain a secure and compliant IT infrastructure, including network security, data encryption, and disaster recovery protocols.

Stay up to date on emerging cybersecurity threats and implement appropriate security measures to mitigate risks.

Analyze IT resource utilization and develop strategies to optimize performance and cost-effectiveness.

Manage IT budget effectively, prioritize projects, and secure necessary resources.

Track and report on key IT performance indicators (KPIs) and IT project metrics.

Research and recommend new technologies and solutions to improve efficiency and support business growth.

Support IT team members and the business with hands-on expertise and support, as needed.

Location and Travel Details:

This career opportunity is on-site at our Headquarter Office located in Reston, VA.

Profile of Success:

Bachelor’s degree in computer science, information technology, or a related field.

Minimum 5 years of experience in a leadership role within IT management.

Proven experience managing and supporting a team of IT professionals.

Strong understanding of IT service management frameworks (e.g., ITIL).

Experience with IT Help Desk operations and best practices.

Excellent communication, interpersonal, and problem-solving skills.

Ability to build strong relationships and collaborate effectively across departments.

Strong understanding of cybersecurity principles and best practices.

Excellent analytical and problem-solving skills.

Desirable Skills:

The ideal candidate will possess hands-on working experience with the following technologies and related fields:

Cloud Services: Office 365 (including Exchange, SharePoint, Teams, Intune, Defender, Purview), Azure VMs, Storage, and Networking, Azure Virtual Desktop, Experience with Azure Gov and GCC-High is a plus

Cloud Network and Infrastructure: Meraki-based network environment, Public DNS, ISP/WAN Management, AvePoint for Backups

IT Management Tools: ServiceNow for ITSM, BeyondTrust for Remote Support, Powershell

Identity, Security & Compliance: Entra Identity and Protection, Security related certifications such as Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM), Working knowledge of compliance frameworks such as ISO 27001, SOC 2, and CMMC

Meeting and Collaboration: Integrated Room System Management with Crestron

About AIS:

AIS, Dedicated to Our People

AIS employees can spend their entire career at AIS doing challenging, rewarding work and reach their desired level of achievement and responsibility. We offer the opportunity to move up, without the obligation to move out of a position where one excels. We are committed to our employee's success; however, they define it.

It's our dedication to our employees that inspired our leadership to invest in our future and become partially employee-owned through an Employee Stock Ownership Program (ESOP).

Our employees are our greatest strength, and we do all that we can to serve them. We invest in technology as early adopters, allowing us to create transformative and innovative solutions for our customers while exposing our team to cutting edge technology.

We hire outstanding individuals who are committed to curiosity, passionate about emerging technology, and who are excited to find innovative solutions for the biggest tech challenges facing international brands and government agencies today.

We Invest in Individuals Committed to Innovation

AIS is seeking professionals of a certain character and level of excellence. People that we can learn from and that we can help grow to achieve their personal career goals.

We are looking for:

Smart people with a passion for technology

Strong technical capabilities with a consultancy mindset

Close involvement with local technical communities

A willingness to think outside of the box to provide innovative solutions to clients

Ability to solve challenging technical business problems

Self-directed professionals

Our Core Values

Client Success

Continued Learning and Technical Excellence

Strong Client Relationships

Citizenship and Community

EEO Statement:

Applied Information Sciences is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis covered by law. Employment decisions are based solely on qualifications, merit, and business need.

Permanent