Senior Business Systems Analyst

Overview:

Avalara is looking for Senior Business Systems Analyst to improve, design, and scale our Salesforce Sales Cloud, serving both internal and external partners. This hands-on technical role demands an analytical, data modeling and business analyst background. You will be based in our Durham, NC office with occasional in-office engagements. As an individual contributor, you will report to the Manager of Business Technology.

In this role, you will:

Manage primary business automations related to marketing, demand generation, sales development, sales, pipeline management, funnel reporting and partner relationship management.

Troubleshoot and resolve relevant issues and questions reported by the business.

Collaborate with Technical Program Manager and independently gather and document requirements of new initiatives or changes to existing processes/procedures affecting Salesforce Sales Cloud.

Write User Stories, including a problem statement with defined trigger points, testing Scenarios and tech recommendations within a JIRA story ticket.

Design, implement, test, and deploy declarative solutions affecting Salesforce Sales Cloud modules and determine downstream effects for other connected systems.

Initiate and perform UAT with partners, showing clear comprehension of the requested new process flow.

Manage important technical initiatives through data analysis on related processes.

Evaluate new technological solutions and make recommendations to enhance Salesforce user experience in coordination with the Development Leads and System Architecture.

Develop appropriate documentation for architectural, design, technical, implementation and test activities.

Qualifications:

You have at least one Salesforce Certification including Salesforce Administrator, Salesforce Developer and/or Sales Cloud Consultant.

You have 6 or more years of relevant professional experience in supporting/implementing Salesforce.

You can connect the impacts relevant processes have on all Salesforce clouds (Sales, Service, Experience and CPQ).

You have hands-on configuration experience with Salesforce including reporting, user administration, and declarative development using Flow.

You understand Sales Cloud-specific configuration including Lead Conversion, Opportunity Sales Process, and Routing.

You can create, deploy, and maintain Salesforce custom reports and dashboards.

You have an understanding of the Salesforce Data Model and how objects interact.

You have experience with Data loader/Salesforce Inspector/Workbench utility and ability to extract data by SOQL query.

You are able to create data analysis outside of Salesforce using MS Excel or a reporting system such as PowerBI.

You have experience with API integration and common protocols including SOAP, REST.

You are comfortable providing end-user support and functional trainings.

About Avalara:

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

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