Video Network Operations Center Operator Las Vegas Office

Video Network Operations Center Operator

Las Vegas Office

Companies with ambitious plans come to us to make them realities.

Come join us.

Nextologies is a full time video delivery company that handles over 1,000 channel deliveries globally. 10TX is the live event division of Nextologies, where we work with the top brands around the world to help them transmit their live television shows. We are looking for a team to work in the West Coast Network Operations Center (NOC). That team will be the front-line quality control sentry for the channels that Nextologies transports and supports globally.

We need people who love technology—even if your degree isn’t in IT or computer science—and who thrive on the fast-paced changes technology delivers. The ideal candidate will bring a love for learning new things every day and the ability to transition easily, and happily, from driving an independent investigation into channel quality issues to communicating across all levels of our multi-national team and client base.

We are looking to fill the 3pm to 12am midnight Pacific time zone in the Nextologies/10TX West Coast NOC in Las Vegas. This is a 5-day work week, but not Monday- Friday. In order to staff the full seven-day week, the Las Vegas NOC team will alternate schedules so that everyone on the team can get periodic Saturday/Sunday weekends. The ability to work a rotating schedule is required.

What You’ll Be Doing

Monitoring 1000+ television channels to ensure the quality and stability of services

Monitoring Live television and streaming events to ensure the quality and stability of services

Commercial insertion in programming

Interacting with Nextologies customers and television distribution partners

Operating video playout software, live production software and broadcast equipment as directed

Creating detailed trouble tickets to effectively communicate ongoing issues or the need for follow-up to team members

Notifying clients of maintenance events

Assisting in handling technical maintenance events

Resolving problems and/or report equipment problems to Engineering and perform emergency workarounds.

Other duties as necessary for emergency or special operating conditions. I.e. live events and operator replacement

Requirements

Extensive experience with

MacOSLinux (Ubuntu, Centos)

Cisco IOS

WindowsOS

Knowledge of broadcast standards and workflow (TR 101 290, SDI, ASI)

Multicast video UDP/RTP

Streaming experience, RTMP, HLS, Dash, etc.

Basic concepts and understanding of networking concepts: DHCP, Firewall rules, DNS etc.

Ability to write and implement scripts to automate tasks

Experience working in ISP environment

Experience managing high-load multicast networks

Preparing instances for AWS Marketplace

Knowledge of FFmpeg and Multi-GPU transcoding systems.

Experience with SSH, FTP, Telnet, Remote access configurations

Experience with VPNs

Experience with documenting Network topology diagrams

Ability to work without supervision

Ability to and interest in mentoring and cross training other team members in key skill sets

Excellent communication skills particularly across functional technical areas with solid written and verbal require with analytical abilities and professional office experience

Ability to make accurate and quick decisions to maintain the integrity of operations

Demonstrated ability to multitask and prioritize while working under pressure

An ability to troubleshoot and resolve basic technical problems

Able to recognize priority issues and escalate them to Supervisors, IT, and Engineering staff

Must be a quick learner and creative thinker, willing to adapt to new technologies, new tasks, and workflow procedures

Able to work a rotating work schedule of evenings, overnights, and weekends including holidays

A note about schedule:

In our Toronto headquarters, our NOC currently operates a 24/7/365 schedule. Our goal is to create additional NOCs worldwide to share the 24-hour shifts, allowing us to remove the need for overnight shifts for any of our master control teams.

Tentative schedule (can only shift +/- few hours)

Toronto Office 8am-5pm (local time) 9hr day

Hiring for: Las Vegas Office 3pm-12am (midnight local time) 9hr day

Europe Office 7am-4pm (local time) 9hr day

At the end of each location work day, you will be responsible for handing off tasks or tickets to the next team to take onwards and resolve or manage.

Job Types: Permanent, Full-time

Salary: $60,000 - 90,000

Schedule:

5 consecutive days of work rotating start days

Work Location: In person at the Las Vegas office

Since 2009, Nextologies has used technology and our own infrastructure to help our clients transform and accelerate their businesses without investing in new infrastructure or depending on third-party providers. As a leading broadcast technology managed services provider, trusted by top broadcasters and enterprise corporations, Nextologies does the heavy lifting for our clients—engineering, delivering, and managing solutions that unlock their potential.

At Nextologies, innovation drives everything we do, we believe that diversity is the heart of innovation. Nextologies is for everyone, and our goal is to find and invest in brilliant people who want to do meaningful work. We are proud to be an equal opportunity workplace. Come as you are and join a team that welcomes you for the work you do and the value you create.