Order Entry/Customer Service Specialist

Opening Available for Customer Service Specialist (Order Entry)! Are you an articulate, highly skilled Customer Representative looking to expand their career in the growing Manufacturing industry? Then you may be the candidate who Robert Half is looking for. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment.

This Customer Service Representative position is based in the Oak Brook, Illinois region and is a permanent employment opportunity. This position is 100% on-site.

This role is responsible for the support of Account Managers and the customers within their territories. This includes order placement, internal processes, and collaboration with other departments to ensure timely and accurate information regarding receipt of product and order shipment.

Critical Activities Performed:

*Order placement and internal processes, including logistics management, railcar tracing while providing accompanying documentation

*Manages material allocation and inventory

*Responds timely and professionally to customer inquiries and Account Managers inquiries *Manages multiple customer accounts simultaneously

*Confirms / Acknowledges all sales orders by collaborating with Credit Department while also supporting Sales in resolving credit issues

*Accurate and timely invoicing responsibilities after material delivery

*Participates in department meetings with a focus on relationship building, information sharing and best practices

*Demonstrates a high level of professionalism in all communication with special attention to style, tone, and manner

*Provides back up to fellow customer service specialists as needed