Account Manager -Allentown, PA

We offer an extensive benefits package, including 401(k), after 30 days of full-time employment as well as 2 weeks of paid time off within your first year!

The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in Ancora Training-led programs. This position is responsible for conducting outbound telephone calls to employees who have inquired about Ancora Training programs, answering inbound calls to answer employee questions, facilitating enrollments, and ensuring each employee completes all program’s admissions requirements. The Account Manager will routinely communicate with students throughout their enrollment and registration processes.

MINIMUM REQUIREMENTS:

High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience

Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers

Strong presentation skills

Ability to deliver consistent levels of energy and enthusiasm

Thrives in an observation/coaching style environment

Proactive problem-solving skills

Ability to handle frequent interruptions and work independently

Competent in priority setting

Ability to foster creativity

Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications PREFERRED:

Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

A track record of being successful in high-volume customer service setting

Experience with CampusVue and/or Velocify software ESSENTIAL FUNCTIONS

Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries

Share industry-related information with prospective students

Follow-up with new students ensuring their positive transition to being an active student

Contribute to team initiatives and outcomes

Use internal management software to properly facilitate and track the disposition of all potential students who have inquired and students who have enrolled

Attend department meetings, training, and activities

Ensure all paperwork is completed accurately and promptly

The title, duties, responsibilities, and reporting relationships may evolve or change from time to time, as the Company deems necessary and appropriate to respond to its business circumstances.

Other duties as assigned

Applicants must be authorized to work for any employer in the U.S. This job posting does not qualify to sponsor or take over sponsorship of an employment Visa for those who do not meet the work authorization requirements for employment in the U.S.

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal-opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to an individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law