Dispatcher

Job Description

Dispatch Service Representative

Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team in Louisville, KY.

About Us

Tom Drexler Plumbing, Air & Electric has great career opportunities for plumbers, heating and cooling professionals, electricians, customer service representatives, dispatchers and more! For over 30 years, we have built a reputation of quality service and fair & honest business practices. We believe in hiring top-quality candidates looking for long-term careers.

The Dispatch Service Representative will provide excellent customer service to help resolve customer issues and interact with customers and technicians to coordinate service appointments. The opening for this position works Tuesday through Saturday 11am-8pm.

Essential Job Functions

Take in-bound service calls from customers needing assistance with their residential plumbing, HVAC, and electrical systems.

Schedule and prioritize technicians for service calls and dispatch them to customer sites.

Provide professional and timely confirmation of service arrival time with customers.

Partnering with technicians making sure they have accurate information, ensuring jobs we provide high quality efficient work to meet customer expectations.

Reschedule and reassign calls as needed to accommodate urgent or high-priority customer needs.

Placing follow up calls as needed to update customers on continued work and solicit feedback.

Performs other duties as assigned.

Qualifications:

Excellent verbal and written communication skills.

Customer focused mindset, providing exceptional service to our customers.

Excellent organizational skills with exceptional attention to detail.

Ability to build and maintain strong relationships by promoting a team atmosphere.

Professional phone presence.

Computer literate.

A strong work ethic and ambition to be successful.

High level of professionalism to establish customer rapport, encouraging customer loyalty.

Experience/Education:

Previous call center experience is preferred but not required.

Compensation:

$18-20/Hour

Benefits:

Competitive Dental, Vision, and Healthcare Plans

401(k)with company matching

Short-Term and Long-Term Disability

Company Paid Life Insurance

PTO

Paid Holidays

Employee Discounts

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE