Center Specialist - The UPS Store

Job Description

The Center Specialist helps the Center Manager and/or Franchise Owner run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity, and ensure the center’s team delivers world-class customer service to all customers while monitoring cost control and expenses, and proactively contributing to daily revenue reports to be provided to the franchise owner. The Center Specialist is genuinely friendly, extremely organized, and detail-oriented. He/she is also proactively involved with training, optimizing sales, profit/loss management, continuous center improvements, service delivery levels, overall personnel management, and business development.

The ideal candidate has completed college coursework (degree preferred), two years minimum in retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the center attain defined targets. He or she must have a dynamic, cheerful "can do" personality and must be able to help motivate a team to optimize performance by modeling the right behaviors. Previous experience in a fast-paced business environment is a plus. Supervisory retail and/or hospitality management experience while working with shipping/logistics, print production and proficiently operating commercial MFM's (Multi-Function Machines) equipment is required.

***All potential candidates MUST complete the online job application process through Omega Key Consulting's JOBS PORTAL for all represented career opportunities currently available within our The UPS Store location hiring network***

RESPONSIBILITIES

Proactively works with our internal staff and expertly helps our customers by providing our product/solutions

Helps with ongoing store management, which includes training, scheduling, and coaching associates

Schedules ongoing work assignments and helps facilitate monthly performance reviews

Monitors evaluates, and helps maximize the customer experience

Helps develop and implement store marketing program initiatives

Helps minimize while managing customer claims

Manages ongoing inventory

Reviews daily employee time reporting and confirms hours prior to payroll processing

Helps oversee center maintenance, including cleanliness, safety, and organization

Performs other duties as assigned

QUALIFICATIONS

Reliable

Energetic

Fast learner

Problem solver

Friendly demeanor

Proactive with follow-up

Excellent communication skills

Career-oriented and goal-driven

Detail-oriented and extremely organized

Possesses exceptional customer service skills

Responsible and requires minimal supervision

Minimum of a high school diploma or GED required

Advanced education degree, coursework, or tech school preferred, but not required

Two years minimum working in a retail, shipping, and/or business center environment

One year of supervisory experience in logistics, retail, or other relevant industry

Strong computer skills, including Microsoft Office and Adobe Suites

Outstanding phone and email communication skills

Able to pass a background check to become a notary public is required

Shipping and printing industry experience is strongly preferred, but not required

THE UPS STORE, INC. together comprise approximately 5,100 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

CENTER SPECIALIST POSITION COMPENSATION

$20 - $22 /hour based on level of professional skills, including shipping, print production, and supervisory experience + earned hourly rate increase (raise) eligibility after 90 days

LOCATION EMPLOYEE BENEFITS

Direct Deposit

Uniforms Provided

Excellent Advancement Opportunities

Formal Ongoing On-The-Job Paid Training

Hourly rate raise and performance bonus eligibility upon successful completion of 90-day performance review including becoming a skilled onsite notary

Medical, dental vision, health insurance savings plan options eligibility for full-time employees

The UPS Store Operations Are Closed on Major Holidays (i.e. Thanksgiving, Christmas, New Year's Day, Easter)

VISIT OUR CAREER PAGE THROUGH OMEGA KEY CONSULTING TO REVIEW OUR OPERATIONAL CORE VALUES