Dispatch Lead

The Rounds is looking for a motivated Dispatch Last Mile Lead who thrives in a fast-paced, physical environment and wants to make an impact in making our neighborhoods greener.

You will be responsible for supporting our last-mile operations including the supervision of delivery associates to ensure quality & efficiency in day-to-day operations to meet our goals.

Your efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.

You will:

Manage and oversee the daily operations of our delivery team, including drivers and bike riders

Deliver by van or e-bike when necessary and handle material management duties

Mentor and develop the team to ensure quality and on-time delivery

Plan and supervise delivery routes, providing support to drivers as needed

Coordinate pickups and deliveries, effectively managing the delivery team

Assign routes daily and manage resources efficiently

Schedule maintenance and oversee the day-to-day operations of the delivery team

Lead the onboarding, training, and performance management of new associates

Ensure quality and efficiency in last mile operations

Uphold an excellent Member experience and foster team collaboration

You are:

Member Obsessed: Detailed oriented and can-do attitude to provide the best Member experience at all times

Ready & Reliable: Excellent attention to detail, time management, and proactive problem-solving skills

Team Player: Natural collaborator contributing to the success of a fast-growing, mission-driven team

Required Qualifications:

Experience in dispatching, driving, or managing in a similar role

Proven experience in managing a fast-growing team

Exceptional communication skills, both written and oral

Organized, detail-oriented, and capable of multitasking effectively

Proficiency in routing software and basic tech applications

Proficiency in G-Suite, Slack, and strong computer skills. OnFleet proficiency is a bonus!

Capable of walking, bending, squatting, climbing, reaching, and kneeling

Able to lift/push/pull up to 75 pounds

Willing and able to deliver by van or e-bike when required

1+ years managing employees

Full-Time (Hourly)