Shift Manager

A Shift Manager works directly with crewmembers to effectively operate the restaurant during their shift. The Shift Manager ensures that restaurants are clean and well maintained, that all company procedures are followed and all standards for food quality, cleanliness, sanitation, and customer service are met. The Shift Manager must also control costs at budgeted levels in relation to cash handling, food products, labor, supplies, etc.

Responsibilities

Our Shift Managers are the key to operating our restaurants on a day-to-day basis. You will help support the General Manager and Assistant Manager, ensuring that every shift operates smoothly. You will also help team members through performance and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.

You know the business and have at least six months of experience as a manager within a restaurant or retail.

You are familiar with and have impressive examples of providing exceptional customer service and will uphold Company Core Values.

You're humble and ready to learn about what makes us different.

You're not afraid to jump in and help your team and lead them to the next level.

Execute the systems daily to ensure and maintain the unit is in accordance with all OSM procedures to provide an excellent experience for the guest as well as a safe work environment for the crew and guest.

Assist the team in running a shift

Ensure that daily sales/production goals are met. Increase Sales and profits

Help ensure team members receive the appropriate training

Handle customer and employee complaints

Manage daily schedules and employee shifts.

Assign duties to employees and oversee their progress

Count cash at the end of the shift and manage bank deposits

Train and integrate new employees

Ensure industry rules and regulations are followed

Transfer products and other objects to and from the worksite on occasion

Maintain high standards of service throughout the day by demonstrating management by example

Communicate openly and honestly with subordinates, superiors, and all others about plans, progress, and problems

Provide leadership by engendering excitement, enthusiasm, a positive mental attitude, and commitment toward company goals and objectives

Qualifications

6 months exp. in the QSR industry

Stand for up to 8 hours

Able to lift 50 pounds

Use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists

Their success is your success!

Physical Demands & Work Environment

Machines, devices, tools, etc., are used in job performance and the conditions under which the job is accomplished. Minimum qualifications are needed to perform the essential job functions:

Stand for up to 8 hours

Able to lift 50 pounds

Use motion that entails pushing, pulling, stretching, and continuous bilateral use of fingers and wrists

Consistently carries products/boxes and miscellaneous weighing no more than 70 pounds

Occasionally climbs ladders to the roof to check A/C exhaust fan

Consistently operates registers, calculator, Norand, Fastfax, mail, and product

Consistently handles product preparation

Consistently communicate with employees, customers, and suppliers

Consistently kneels to utilize proper lifting procedures and to open safely

Regularly lifts for product preparation, stocking, and inventory

Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers

Consistently reaches for product preparation and serving customers and training

Consistently sees during all activities

Rarely sits during the preparation of reports and bank deposits

Frequently stands while serving customers and training

Frequently stoops to pick up supplies and trash

Consistently talks to employees, customers, suppliers, and company representatives

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Vacation

FREE brand Meals

We at Sun Holdings, Inc. are committed to delivering a rewarding experience to our customers and a stimulating career environment for our employees.

Sun Holdings, Inc. is an Equal Opportunity Employer.

Arby's and its franchisees are equal opportunity employers.