Medical Assistant (Triage/SPU)

Job Description

Description:

Location: Center for Surgical Dermatology

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.

QualDerm is extremely proud to be a place where people want to come to work. As a fast growing medical and cosmetic dermatology provider, our team members all work together to ensure extraordinary care of our patients.

As we say, “you’re either taking care of our patient or taking care of those caring for our patient.”

Job Summary:

The SPU (Suture Removals/Phones/Utility) person serves patients and visitors by answering phones, assisting patients with questions regarding procedures, wound care, medications. Assists with suture removals and oversees the utility room to make sure instruments are properly sanitized and room is organized.

Essential Duties and Responsibilities:

Welcomes patients and visitors by greeting them in a friendly and professional manner whether in person or on the telephone.

Prepares necessary patient paperwork prior to patient’s appointment.

Optimizes patient satisfaction via telephone and comforts patients by anticipating their anxieties and answering their questions.

Responsible for keeping the utility room area clean by making sure that instruments are properly cleaned, sanitized and organized.

Answer the telephone in a timely and polite manner

Listen to voicemails; Creating tasks verbatim to properly document message and assign them to proper provider

Making follow-up calls to Pharmacies and Pharmaceutical companies

Follow-up calls to patients regarding Meds/Rx Refills

Maintain Accutane patients by updating i-Pledge; Sending Rx’s; Keeping female patients on track with blood work; answering online questions in a timely manner so patient windows are not missed.

Biologics require employee to call in prescriptions and call patients to explain medications and protocols for the specific drug while coordinating with Dupixent, Cosentyx, Enbrel, Remicade, Otezla, Stelara and Tremfya.

Maintains operations by following policies and procedures, and reports changes as needed.

Communicates with patients, visitors, providers and team members in a courteous, professional, cooperative and mature manner.

Participates in special projects as needed.

Qualifications:

High School Diploma required

Certified Medical Assistant preferred

Medical Terminology knowledge

1-2 years' experience in a medical office (dermatology practice preferred)

Benefits of Joining QualDerm Partners:

Competitive Pay

Medical, dental, and vision

401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested

Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 Floating Holidays

Company paid life insurance and additional coverage available

Short-term and long-term disability, accident and critical illness, and identity theft protection plans

Employee Assistance Program (EAP)

Employee Discounts

Employee Referral Bonus Program

QualDerm Partners, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Requirements: