Bilingual Support Center Guide

Job Description

Great experiences are delivered one interaction at a time.

Tactis is adding to its experience delivery team. A qualified Bilingual Support Center Guide has:

Specialized Experience. you have 1+ years working with medical terminology, clinical research, or public health

Call Center Experience. you have a minimum of 1+ years of experience in providing customer service, in a call center inquiry response operations.

Bilingual. you are fluent in both the English and Spanish languages.

Education. you have a high school diploma or equivalent.

Clearance. must pass a preemployment background check.

About this position:

Remote. this position works 100% from a dedicated home office.

Regular. this is a full-time direct hire position.

The Support Center Guide is responsible for using the contact center hardware and software to respond to incoming and outgoing contacts for the customer. Contacts could include calls, emails, chats, and web inquires.

Tactis is a full lifecycle customer experience agency working for organizations across all points of communication, combining human touch with digital expertise to create outcomes that matter. We design and implement intelligent solutions that ensure users have a personalized, consistent experience across all digital and human touch points.

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Tactis is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Tactis, LLC is certified as a HUBZone Small Business Concern under the Small Business Administration. You will be asked to provide documentation to confirm your residency required to maintain this status.

This job posting is intended to describe the general nature of work being performed. It is not intended to be inclusive of all duties and responsibilities and is subject to change.