Account Director (Client Services)

Baesman Group, a nationally recognized provider of direct-to-consumer and in-store marketing strategy and execution is seeking an experienced Account Director.

An Account Director's role is to own the client relationship by continually delivering Baesman's value proposition to the account through our products and services. The Account Director will intimately know the client's business and be able to anticipate forward-thinking solutions to their needs. Primarily working with enterprise accounts, the Account Director will seek ways to expand and grow Baesman's reach within an account and drive sustainable, trust-centric relationships. The Account Director will also assist New Business Development on client pitches and opportunity follow-up. This position is not remote and would require being in the office daily.

Know what drives your accounts' business and what its short-term and long-term goals are. Have a solid understanding of where Baesman can drive value and communicate it to the client

Know the clients' industry and be able to speak its language

Understand Baesman's pricing model and seek opportunities to maximize profit

Own and deliver regular cadence business reviews

Own health of an account

Meet annual revenue expectations for each account including growth goals

Know your competitors within each account and what it will take to fend off intrusion

Continually look for, and act on, ways for Baesman to expand its presence within the account and grow revenue. Ask for contact referrals to other divisions, departments, agencies, etc

Be vertically integrated inside every account. Know two bosses up and two people sideways and have a relationship with them

Guide your Account Management support team on the needs of the customer. Provide direction on what is critical to the success of the account. Set precedent for customer communication preferences

Be prepared to handle escalated conversations when called upon

Flow all day-to-day transactional activity (job management, billing, quoting) through the Account Management team while staying aware of what current needs are

Work collaboratively with internal departments on client opportunities

While being an advocate for the client, equally be an advocate for Baesman

Actively participate in new client onboarding, leading the team as the champion for the client

Actively participate in sales presentations to support New Business Development. This includes gathering appropriate selling content and post-presentation follow through

May require offsite attendance at client events. May require after-hours availability

Initiate and participate in client entertainment when appropriate

Requirements

Demonstrate ability to communicate, present, and influence key stakeholders at all levels of organization including Executive and C-level

Problem solving skills

Conflict resolution skills

Outstanding written and verbal communication skills

Outstanding interpersonal skills

Strong organizational skills

Good leadership skills

Ability to handle customer complaints

Competitive

Outgoing

Assertive

Benefits

Financial wellness is about more than just your salary. Here are the other ways Baesman Takes care of our teammates.

Medical Insurance- Choose between 3 medical plan options. We also offer dental and vision. coverage, in addition to pre-tax flexible spending plans

Profit Sharing- Share in Baesman's success. We also offer a 50% matching 401(k) program for up to 6% of your pay

Paid Time Off- It's important that you take time to recharge. That's why we offer PTO, holiday breaks, and employee assistance programs

Life and disability Insurance- We have you covered: Baesman pays 100% of the premium for life and disability

Setting the Standard- Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. We're honored and proud to be recognized

Baesman is a fourth-generation, family-owned business. In the same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, our clients, and our shareholders achieve more than they thought possible

Baesman is an Equal Opportunity Employer