Head of Human Resources Operations

Our client, a 35k employee, fast-growing services business which is the #1 in its North America sector, is seeking a Head of HR Operations leader to play a key role in ensuring the continued elevation of the function and proactively driving alignment with our client's business strategy, priorities, and talent philosophy. Reporting to the CHRO, this role has responsibility for the HR Operations strategy and execution. Part of this function’s mission is to ensure simple, smooth, scalable operations and processes, enterprise wide.

This leader will oversee:

Talent Acquisition

HR Shared Services

HR Technology

Employment Practices

HR Acquisitions

Total Rewards Operations

Business Analysts

Partial Responsibilities:

Develop, align and drive HR operations strategy in line with strategic business and HR objectives, focused on elevating the manager and associate experience

Drive continuous improvement, alignment and operational excellence across the operational function

Sponsor large-scale projects and system implementations and vendor transitions

Prioritize decisions and resource allocation across HR operations in alignment with business priorities

Anticipate and plan for future capabilities, engaging with collaborators such as HR strategic Centers of Excellence, HR Business Partners, and external sources

Lead, engage and develop a team of HR professionals to provide great customer service across internal and external customers

Professional Experience:

Progressive experience in a variety of HR roles including leadership in HR operations

Experience in a rapidly changing, high growth company in excess of $10B in revenue is required

Strong experience and skill in HR technology and leveraging its capabilities, project leadership and process improvement

History of building and executing enterprise-wide HR operations strategies and processes that enhance the business and associates’ experience

Skilled at strategy development, work prioritization and resource allocation in partnership with the HR leadership teams

Strong knowledge of HR operations principles, tools, trends and best practices. Has worked in a “best in class” HR function.

Deeply team oriented; building and being a member of the HRLT

Experience with a large deskless non-exempt employee population

Bachelor’s degree

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