RTP Support Engineer

Job Title:RTP Support Engineer

Location:OH - Columbus

What you'll do:As the RTP Support Engineer, you will work closely with business partners, vendors, and colleagues to support payment solutions for Western Alliance Bank. In this position you will work to mature the tools and practices used by the Application Support team.

What we are looking for:

Duties & Responsibilities

Support the bank’s payment solutions including in house developed components and 3rd party systems.

Manage releases for internal platforms.

Lead and train team mates on current and upcoming technologies.

Install, configure, administer, design, build, test, troubleshoot, and maintain simple to complex applications

Support solution delivery lifecycle including detailing features, collaborating with developers, vendors, implementation team, supporting testing efforts, facilitating business testing, and managing deployment efforts

Review current documentation for the applications and update as appropriate

Collaborate closely with the wider technology teams to coordinate interdependencies and resolve issues and understand any overlap of teams and applications

Assist in training of new users, and growing the MuleSoft skills set across the whole organization

Stay up to date with the latest MuleSoft feature releases and provide recommendations to drive greater efficiencies

Requirements

Bachelor’s degree or relevant equivalent experience is required.

3+ years of Mulesoft developer/support experience

6+ years of experience in IT

Minimum 4 years' experience in application support, professional services, and/or QA

Good analytical, communication, facilitation/organizational skills

3+ years’ experience working with MS-SQL or other databases

Good knowledge of the Software Development Life Cycle

Good understanding of Change Management processes

Good understanding of Incident Management processes, including Root Cause Analysis processes and documentation

MS Azure and other cloud experience preferred

Familiar with Agile methodologies and Project Management processes

Software Development and/or implementation experience preferred

1–2 years of experience writing functional and/or technical requirements for software implementations

Benefits you’ll love:

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call . When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation

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