Maintenance Technician

Job Description

Title:

Maintenance Technician

Department(s):

Property Management

Reports to:

Operations Manager

Purpose of Position:

The Maintenance Technician will work closely with the Director of Operations and Property Managers to ensure that all daily operational, maintenance and janitorial tasks are taken care of to maintain the value and appearance of the property and equipment.

Summary of Essential Job Functions:

· Maintains regular contact and builds solid working relationships with the staff and tenants to ensure the highest level of customer service.

· Performs preventative maintenance of mechanical operating systems and corrective building interior and exterior maintenance as required by visual inspections and work orders. Notifies Director of Operations and Property Managers of all work performed. Any maintenance needs regarding life safety or liability must be performed immediately or as reasonably possible.

· Completes service requests and maintenance repair items in a timely manner and ensures that all requests are handled in a professional manner.

· Inspect and maintain interior and exterior grounds of property including trash pickup, vacant spaces in show able condition, lights working and other items as needed.

· Communicates with all members of the property management team regarding tenant matters that pertain to maintenance, service requests or the property.

· Ensures complete tenant and client satisfaction.

· Purchases equipment and supplies for the property within the guidelines of the budget and with the approval of the Engineers and Property Managers.

· Assists the Director of Operations or Property Managers in designing specs for a particular job and is able to discuss the bids and make recommendations.

· Monitors and inspects construction jobs performed on the property including tenant improvements and services our vendors provide.

· Complete knowledge and understanding of the fire protection system including pump houses, risers and monitoring system. Performs inspections required by code and/or insurance company.

· General knowledge of HVAC, mechanical, plumbing and electrical systems and assists with system testing. Able to troubleshoot and make necessary repairs.

· Communicates all issues/concerns relating to the properties with the Director of Operations and Property Managers.

· Assists in snow and ice clearing operations, as needed.

· Ability to complete general repairs/projects such as: painting, wall repair, ceiling tile replacement, changing lights, ballast replacement, replacing receptacles and switches.

· Provides back up to other Technicians, if needed, and is available for after-hours emergency coverage.

· Adheres to the policies set forth in the Policy and Procedure and Employee manual.

· Adhere to safety guidelines and procedures when performing tasks.

· Assists with special projects and other duties as assigned by the Director of Operations and Property Managers.

· These job functions are not intended to be an all encompassing list but rather a general guideline of principle job duties and responsibilities.

Required Skills:

1. Trade school credentials for HVAC, electrical and/or construction preferred.

2. A minimum of three years of progressively responsible building maintenance, grounds and engineering experience.

3. Must have reliable transportation.

4. Ability to read and comprehend blueprints, drawings, schematics, specifications, codes and handbooks.

5. Have EPA refrigerant certification (universal), preferred.

6. Ability to use and operate and electrical multimeter.

7. Ability to use various testing devises related to the mechanical trades.

8. Ability to complete required safety classes that pertain to specific job duties.

9. Effectively multi-task and recognize and address important and time-sensitive tasks and matters.

10. Excellent communication, troubleshooting and problem solving skills.

11. Some knowledge of computers is preferred.

12. Demonstrates organization skills with the ability to successfully manage multiple priorities in a dynamic environment.

13. Team oriented, with the ability to build consensus and effective relationships in a cohesive business environment.

14. Must have a passion for customer service excellence.

Competencies:

Client/Customer Focus

· Is dedicated to meeting the expectations and requirements of internal and external customers; seeks customer information and uses it for improvements in products and services; acts with customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Conflict Management

· Steps up to conflict, seeing it as an opportunity; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

Decision Quality

· Makes good decisions in a timely manner, based upon a mixture of analysis, wisdom, experience and judgment; most of their solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Managing and Measuring Work

· Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures performance; monitors process, progress, and results; provides effective coaching and feedback on a regular basis.

Motivating Others

· Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team/project members; can assess each person's hot button and uses it to get the best out of others; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel their work is important; is someone people like working for and with.

Priority Setting

· Spends their time and others time on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Job Type: Full-timeCompany Description

Overview:

Paradigm Properties, LLC is a commercial real estate firm headquartered in Boston, Massachusetts. Paradigm was formed in 1997 to acquire, develop and manage office and industrial properties in Greater Boston and the Northeast quadrant of the US. We also have offices in Hartford and Columbus, but we remain a relatively small and focused company, with free flowing information and coaching among our senior and junior team members. We are known for our progressive, fast moving culture, our eagerness to solicit contributions from all team members, and our commitment to the community.