Sr. Merchant Consultant

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with clients to understand their priorities and provide solutions that meet their needs with a focus on more complex opportunities and solutions. Job expectations include having knowledge of merchant payment processing solutions, and familiarity with handling complex deals.

Responsibilities:

Leverages consultative sales process and knowledge of healthcare, retail, restaurant, and business to business industries to identify clients' business needs and provides solutions that meet their needs with a focus on more complex opportunities and solutions

Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, including maintaining accurate records and adhering to Service Level Agreements

Coaches peers on best practices, builds meaningful relationships, and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security

Identifies opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients

Acts as a champion for clients by connecting expertise across the company to help achieve their goals

Establishes relationships with associations, centers of influence, and vendor partners

Adapts to an ever changing payment processing environment

Skills:

Client Experience Branding

Client Solutions Advisory

Customer and Client Focus

Payment Processing

Pipeline Management

Consulting

Credit Documentation Requirements

Oral Communications

Referral Management

Written Communications

Financial Analysis

Interpret Relevant Laws, Rules, and Regulations

Issue Management

Prospecting

Required Qualifications:

Customer focus

Relationship building

Oral and written communication

Consultative sales

Pipeline management

Problem solving

Teamwork

Time management

Presentation skills

Outside sales and referral sales

2+ years of sales experience

Technical expertise

Business acumen

Desired Qualifications:

Merchant products and solutions

Multi-lingual ability is a plus

High school diploma

Mentoring

CRM (Client Relationship Management System)

Shift:1st shift (United States of America)

Hours Per Week: 40

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