Technical Business Systems Analyst - ServiceNow

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services.

We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career.

Verisign is currently looking for a Technical Business System Analyst in the MIS team that would support and build enhancements within Verisign’s ServiceNow platform, as well as any homegrown inventory, audit, and compliance portfolio to provide functional & technical support to internal business customers. This person will help understand functional requirements to provide lean and effective solutions using the appropriate technology stack in an agile manner. They will also support other teams in testing, implementation, and production support where needed while following all internal processes for development and operations.

Key Responsibilities:

Manage backlog, gather requirements, design, test & support various implementations, enhancements, and upgrades on the ServiceNow platform with minimal supervision.

Actively participate and collaborate in a mature operational model and help enhance processes.

Collaborate tasks with vendor technical support, other internal systems teams, and project development staff to ensure successful COTs/SaaS integration implementation within the enterprise

Manages the ServiceNow/UCMDB/Flexera Discovery infrastructure, including schedules, credentials, mid-servers and patterns

Help design, test, and support RESTful web services, Linux and scripting environments, integrations, database, and server development

Support software and web architecture requirements analysis, testing and maintenance

Leverage deep functional knowledge to independently design and develop smart and innovative solutions to satisfy business requirements

Develop deep understanding of tie-ins with other systems and platforms within the corporate systems landscape

Ensure key documentation is completed to a high standard and present technical information to senior management in a concise manner

Hands-on ability to build quick prototypes/visuals to assist with high level product concepts and epic stories

Write and maintain strong unit, functional and integration tests ready to be automated in a continuous integration environment

Active participation in evolving our application platform to meet scaling, security, and compliance need

Required Qualifications:

7+ years of hands-on experience working with multiple ServiceNow modules like ITSM, Change-Incident-Problem Management, Asset Management, CMDB, Release Management, GRC, or Vendor Risk Management.

Experience in working on RESTful web services, Linux and scripting platforms and technical audit platforms is preferred

Experience in Software Asset Management (SAM) / IT Asset Management (ITAM) domain for both on-premise and SaaS software platform, USU, SNOW License Manager or HP Asset Manager

Excellent analytical, problem-solving skills with clear and concise communication – verbal and written

Minimum of 8 years of related experience with a Bachelor’s in Computer Science (or equivalent work experience); or 6 years and a Master’s in Computer Science (or equivalent work experience)

Nice to have:

Certifications in ServiceNow administration is preferred

Software Asset Management (SAM) certification is a plus

Advanced Microsoft Excel, PowerPoint knowledge is a plus

Exposure to collaboration tools such as SharePoint, Confluence and Jira

Able to perform the complete system life cycle using Agile Engineering and Agile Scrum Methodology preferably in JIRA

Familiar with VMware, AIX, KVM virtualization and Docker, Kubernetes app virtualization

Strong Linux, OS skills & Web UI experience as an analysis

This position is based in our Reston, VA office and offers a flexible, hybrid work schedule.

The pay range is $120,500 - $163,100.

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

Verisign is an equal opportunity employer. That means we recruit, hire, compensate, train, promote, transfer, and administer all terms and conditions of employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or other protected categories under applicable law.

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