Field Service Technician - Buffalo

Job Description

Atlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our Service Division and have openings.

We are looking for a motivated hands-on Field Service Technician, the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Must have own vehicle. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.

Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites

Manage and maintain a highly accurate parts inventory via handheld device

Receive, prioritize and accurately close service calls via handheld device

Assist with equipment installations as needed

Keep current with new technology through off-site manufacturer's classes and online training

Communicate equipment problems and solutions to fellow technicians

Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming

A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.

Computer literate and basic knowledge of networking

Electronic & mechanical experience/aptitude

Experience working on digital copiers and/or laser printers (Konica Minolta, HP experience is a plus)

Valid driver's license with an excellent driving record and reliable transportation

Professional appearance and manner skills

Customer service oriented

Excellent communication skills

Able to work independently, under pressure at customer sites and to accept direction on given assignments

Able to handle and solve new challenges, demonstrate initiative and a willingness to learn

Team player, reliable, punctual and possessing a positive attitude

Driving knowledge of Buffalo area

Benefits

Competitive Salary (based on experience)

Cell Phone

Mileage Reimbursement

Paid Holiday, Vacation and Sick Time