Shift Leader

Job Description

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work & lifestyle!

Tip share-earn up to $2/hr. extra in tips

Get Paid $ to Refer your Friends*

RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *

Flexible schedules in a fun, family friendly, team environment

Medical, Dental and Vision Options**

Paid time off – vacation and sick**

401K match (21 and older)

Employee Assistance Program

Fast track for career opportunities and management experience

Free uniform

**Eligibility based off of time in position and average hours worked

*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

Shift Leader Responsibilities

Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:

Manage the performance of both FOH & BOH employees

Promote a fun and positive work environment

Manage the effectiveness of people focused processes and systems

Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training

Reward and recognizes employee performance that exceeds company standards

Manage with integrity the daily completion of operational check lists to include

Line checks and uniform standards

Opening/closing check lists

Safe and deposit logs

Manage the guest experience metrics (NPS and OSAT)

Manage FSC operational standards daily

Ensure all food safety standards are followed & in compliance with local health depts.

Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees

Manage the successful onboarding and training for all new employees

Follow COGS management procedures for food ordering and inventory

Follow company cash policies to ensure minimal losses through theft or shortages

Manage daily labor

Shift Leader Requirements

Previous Shift Leader Experience

90-day completion of train the trainer course

Flexible to work nights, weekends, and holidays

Follow Smashburger uniform standards

Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations

Must successfully complete Smashburger training program

Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams

People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams

Excellent attention to detail

Proven time management, consistency, and organizational skills

Highly motivated, self-directed, and results driven

Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.

Ability to work in high temperatures

All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.

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