Audio-Visual Tech Lead

Setup and calibrates audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakers

Provides on-site and remote end users support for issues involving audio-visual equipment and software in a timely and efficient manner

Performs monthly preventive maintenance of DC Conference Center to ensure working condition of equipment

Serves as lead in-room technician for special events and presentations for DC office

Provides comprehensive incident support for customers both in-person and remotely, including rapid problem resolution followed by root cause analysis and knowledge transfer by notifying others as appropriate based on problem documentation and escalation procedures

Runs diagnostic tests to isolate system problems and makes recommendations for potential solutions

Responds to equipment setup requests in a timely and proficient manner

Coordinates with AV staff and internal Information Technology teams where overlap exists to develop efficient procedures and communications to stream-line processes for the DC office and satisfy various department needs

Stays current on the use of firm software and hardware; participates in training to maintain a high level of product knowledge

Interacts directly with video conference users to provide remote, phone based, and/or in-room support/troubleshooting for real time and scheduled videoconference bridges

Provides hands-on and remote support/troubleshooting of integrated video and audio-conferencing equipment in conference rooms and mobile environments

Monitors video and teleconference calls for length of meeting and gives immediate response to connectivity or participant needs

Maintains inventory of DC office conferencing equipment and provides maintenance as needed

Interacts, schedules, and works with AV staff and video conferencing vendors to troubleshoot and resolve any/all videoconferencing issues

Assists in testing new software & hardware and provides feedback as necessary

Provides backup assistance for helpdesk/general IT support for office

Other duties and special projects as assigned

Requirements

High school diploma or equivalent required; Bachelor's Degree preferred, or equivalent years of experience in lieu of a degree

Minimum of five years of A/V and video conference experience in a professional services environment, preferably in a law firm setting.

Demonstrated experience with AV and VC equipment and control systems included but not limited to Cisco Codecs, Cisco Meeting Server, Cisco WebEx, Microsoft Teams, Zoom, Crestron Mercury, Creston Fusion, and other similar technologies

Ability to perform equipment setup, testing, and troubleshooting associated with any hardware, software, or programming malfunctions within the AV and VC environment and determine when vendor maintenance is required. Experience in setup, configuration, and troubleshooting to the network level on Cisco, Microsoft Teams, WebEx, and similar systems

General network knowledge of Internet connections, network settings, external VPNs, network switches, and connections in network closets, including knowledge of TCP/IP for video conferencing

Demonstrated knowledge using shared presentation applications and protocols, including Webex, Microsoft Teams, Zoom, Crestron AirMedia

Strong knowledge of audio and video production tools such as laptops, video switchers, digital cameras, mixers, professional grade video cameras, professional audio and video recorders, LCDs, microphones, and related components

In-depth knowledge of legacy and state of the art multimedia systems and equipment used in best of class conference centers, including video conferencing

Thorough understanding of AV and VC operations, industry trends, and best practice customer service

Ability to assist vendors, equipment manufacturers, and integrators to install, test and configure new systems

Ability to provide technical guidance and explain advanced concepts and training to others, particularly more junior members of the team, via strong written and oral communications and tact

Strong customer service skills, including written, verbal, and interpersonal communication skills are required. Maintain professional demeanor and comfortable interfacing directly with clients

Ability to be a self-starter, while also comfortable taking direction from others

Ability to work under pressure, meet frequent deadlines, and prioritize multiple tasks

Ability to deal courteously and efficiently with attorneys, clients, administrative and support staff, and outside vendors and professional peers

Ability and willingness to work overtime when necessary

Willingness to be a team player on all department projects