CSR for Roofing Manufacturer

Job Description

We currently have an opening for a Customer Service Representative at our Phoenix, AZ location. This individual will be responsible for the fulfillment of receiving, processing, shipping, and completing customer purchase orders for our products and services.

Position Requirements:

Energetic and “self-starting”

Customer service oriented with good communication skills

Accurate and detail oriented

Must have excellent math and keyboarding skills

Ability to handle multiple tasks

Ability to work independently on projects and perform as part of a team

Intermediate Microsoft Office skills required and Quick Books knowledge a plus

Ability to meet deadlines

Have a valid driver's license, satisfactory driving record, and reliable transportation to and from work

Good follow up skills

Knowledge of the construction/roofing industry is also a plus

Key responsibilities for this position include:

Answers phone and electronic inquiries from Customers and Regional Sales Reps.

Become and remain proficient in Phoenix Products services, products, and operational procedures pertaining to Sales and Distribution

Processes purchase orders from customers

Enters and verifies orders in order management system

Clarify order details

Coordinate freight and shipping of orders

Set up new customers in order management system

Check stock levels

Advise customers on product availability

Coordinate with manufacturing/vendor scheduling as necessary

Communicates any changes in delivery dates or other changes to the customer and the Sales Rep.

Supports the outside sales force and collaborates frequently with them.

Monitors status of all open orders to ensure timely delivery and provides customer service regarding order status and logistics issues.

Communicates with Credit Manager to resolve credit hold issues.

Perform miscellaneous duties as assigned

Help and coordinate with warehouse staffCompany Description

At Phoenix Products our company’s foundation is focused on superior products, order accuracy and quality

service. We deliver a high-quality PVC roofing membrane and accessories and have a reputation as experts in the

industry by providing exactly what our customers order and delivering it where and when they need it. The commitment

and dedication of our team to provide these products in an environment fostering long-term professional

relationships as our central focus. Our research capabilities, industry expertise, extensive network of contacts, and

determination allows us to recruit the top talent to best meet the needs of all our customers.