Germain Subaru - Service Advisor

Job Description

Germain Subaru is looking for full time Service Advisors. Work 3 days a week and 4 days off!

Job Description:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.

Service Advisor Duties and Responsibilities:

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner.

Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

Maintain a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus.

Maintains a dealership-prescribed standard for "hours per customer repair order written."

Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

Ability to read and comprehend instructions and information.

General knowledge of vehicle mechanical operations

All applicants must perform duties and responsibilities in a safe manner

A valid Driver’s license is required.

Ability to pass pre-employment testing including background check, drug test, and motor vehicle report is required.

Service Advisor Qualifications:

Ability to read and comprehend instructions and information.

General knowledge of vehicle mechanical operations.

Sales experience preferred.

Professional personal appearance.

Excellent oral and written communication skills.

All applicants must perform duties and responsibilities in a safe manner

Bilingualism is not required but can be very helpful.

A valid Ohio Driver’s license is required.

The ability to pass pre-employment testing including background check, drug test, and motor vehicle report?is required.

Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT!

Germain Automotive Partnership is proud to offer the following benefits for our employees:

Medical Insurance

Dental Insurance

Vision Insurance

401K after 30 days of employment

Life Insurance

Short and Long-term Disability Insurance

Paid time off

Employee Discounts

State of the art technology