Job Description
Bilingual Customer Experience Representative
National Certification Agency
$17.50 per hour
Temp to Hire
Monday-Friday, 8:30am-5:00pm
Columbus, Ohio
What the position offers:
Once hired permanently; Medical, Dental, and Vision insurance
Life, AD&D, STD, and LTD
401k with 100% match on the first 6%
PTO, sick time, and parental leave
Tuition reimbursement
12 paid holidays
What you’ll be doing:
Develop Knowledge Base
Understand the basis for how and why the NREMT exists
Embrace a team-based culture of excellent customer service
Learn the nuances of the NREMT certification, recertification, and examination processes
Stakeholder support
Manage large amounts of inbound and outbound calls or emails promptly
Follow communication “scripts” when handling different topics
Take proper action for customers’ needs, clarify information, research easily identifiable issues, and provide solutions or alternatives
Meet personal qualitative and quantitative targets
Consult with appropriate team members to address pertinent policy and process information to registrants, candidates, and stakeholders
Fulfill requests by clarifying desired information; completing transactions; forwarding requests to appropriate team member as required
Keep equipment operational by following established procedures, reporting malfunctions
Process emails, tickets, faxes, documents
Keep accurate records of all conversations in our database in a comprehensible way
Take part in training and other learning opportunities to expand knowledge of company and position
Update job knowledge by participating in educational opportunities
Assist with the processing, review, and audits of applications and documentation
Who we’re looking for:
100% bilingual in Spanish and English is required
Entry-level customer service experience, including the ability to communicate in written formats. The ability to type, coupled with proficient computer skills and software knowledge required
Entry-level experience with documentation of calls and actions taken
Ability to understand the body of certification for EMS
Able to exercise discretion and maintain confidentiality as well as high ethics and integrity
Possess exceptional interpersonal and communication skills, both oral and written
Strong ability to work as a team
Strong problem-solving and decision-making skills
Experience with a CRM system would be helpful
#ZR