QA Manager
Description:
Job Description
Quality Assurance Manager
Who We Are…
RTIC Outdoors is an outdoor lifestyle brand made for any adventure. We believe that there’s always time for great friends and great outdoor moments–with great gear you can count on. That’s why we engineer high-quality products, like coolers, drinkware, and outdoor gear, that are overbuilt, not overpriced. We push the boundaries of Direct-to-Consumer innovation and work with retailers to offer durable, premium products at the right price. As a leader in quality and value, RTIC Outdoors has become a top choice for outdoor enthusiasts and everyday adventurers alike.
What You’ll Be Doing Everyday…
Develop and implement QA strategies and processes to ensure the highest level of product quality
Collaborate with cross-functional teams, including product management, D2C, and customer service, to ensure product quality meets customer expectations
Define and track QA metrics to measure the effectiveness of QA processes and identify areas for improvement
Conduct regular audits and reviews of QA processes to ensure compliance with industry standards and regulations
Investigate customer complaints and QA issues, identifying root causes and implementing corrective actions
Stay current with industry trends and best practices in QA and e-commerce operations
Manage QA Asia inspectors, summarize reports, and discuss findings with suppliers
Establish and oversee product testing standards for Direct-to-Consumer (D2C) and Wholesale channels
Meeting all compliance and regulatory product standards for D2C and Wholesale channels
Oversee any QA processes needed at our corporate location
Work with bulk/custom shop buyers on any special testing requirements
Oversee factory audits (compliance, social, etc.) for wholesalers
Other duties as assigned
What You’ll Need…
Bachelor’s degree in Business, Engineering or in a relevant field
10+ years of experience in QA, with experience overseeing QA and testing protocols in a corporate environment.
Proven work experience as a QA Manager or QA Auditor
Strong knowledge of QA methodologies and best practices.
Experience working in an e-commerce environment is preferred.
Excellent communication, problem-solving, leadership and interpersonal skills.
Possess strong presentation, listening, verbal and written communication skills
Understanding of market dynamics and sound business judgment
Travel requirements: up to 10%
What We Offer…
Work-from home flexibility (1 - 2 days per week)
Employee discounts
Health benefits include medical, dental, vision, and mental health
Worksite benefits include Hospital Indemnity, Accident, and Critical Illness
Disability insurance
Life insurance
Pet Insurance
Paid Parental Leave
Tuition Reimbursement and Professional Development assistance
Paid holidays
PTO
401(k) with a company match and immediate vesting!
We have built a great business and are in the process of building a great company. RTIC Outdoors, LLC embraces diversity in our workforce and is committed to providing an environment of mutual respect. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. It’s not just about compliance, it’s about who you are and who you want to be.
The US base salary range for this full-time position is $120,000 - $150,000. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.