Front Desk Agent San Luis

Overview:

Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Responsibilities:

Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees

Register arriving guests by completing appropriate paperwork and obtaining proper payment information

Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies

Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel

Print and process routine reports and may assist in the training of new departmental employees

Promote positive public/employee relations at all times

Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints

Assist other departments with requirements they may have pertinent to hotel guests

Maintain a clean, safe, hazard-free work environment within area of responsibility

Performs any other duties as assigned

Qualifications:

High school diploma or GED

Prior high-volume customer service experience

One (1) year of hotel front desk experience strongly preferred

What we offer you:

Multiple benefit plans to suit your needs

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work environment where diversity is valued

Generous employee discounts on dining, retail, amusements, and hotels

Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Pay Range:

USD $14.00 - USD $16.00 /Hr.

Permanent