Deli Service Counter Manager

Job Summary:

Job Title: Deli Service Counter Manager

FSLA Status: Hourly

Reports To: Deli Manager

Under the direction of the Deli Department Manager, responsible for working closely with all Deli Service Counter associates in an effort to keep the service counter stocked, full of fresh product.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leads, supports and reinforces Festival culture, guest service and performance expectations

Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates

Responsible for the thorough and consistent training and leadership of new Deli associates

Responsible for completion of weekly associate evaluation of company standard in guest service expectations (Ten Tile)

Provides exceptional services to all guests and leads by example amongst team

Assists guests with finding items they are looking for on or off the sales floor

Answers the telephone and assists guests using proper phone etiquette

Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received, if in need further assistance, bring concern to Deli Manager

Manages presentation of service case, ensuring consistent product attractiveness

Manages service counter inventory and temperature logs

Assists all department associates with daily responsibilities while leading by example

Contributes to overall cleanliness of the department by sanitizing, organizing work areas, shelving, and sales floor as needed

Ensures all quality standards are being met, including quantity expectations at 100% at 10AM and 5PM

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Education or equivalent combination of education and experience

3+ of leadership experience (at least 1 years as manager) - retail or restaurant preferred

Ability to deal tactfully and effectively with guests and all personnel

Good oral and written communication skills and the ability to handle a diverse crew in a highly stressful environment

Complete understanding of all safety requirements and company safety policies

Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: slicers, proper lifting techniques, trash compactor, baler

Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Lifting up to 50 pounds on an occasional basis

Full range of upper body motion

Must be able to work at a fast pace

May be exposed to extreme temperatures

WORK SCHEDULE

The Deli Service Counter Manager is a full time, hourly position

The shift to be worked may be a morning shift, including weekdays, weekends, and holidays

Company Overview:

Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Permanent