Family Advocacy Clinician I- Intake Resource Coordinator

Overview:

The Intake Resource Coordinator is primarily responsible for the intake, triage and referral services within the intake department. This position, consistent with Family Advocacy Clinician 1 positions, provides general child and family advocacy, interventions, counseling support and prevention services to individuals as appropriate within the intake department at TCFSH. This clinician works under the supervision of an independently licensed supervisor when relevant, within the scope of their training or licensure, and consistent with hospital policies. They uphold the fundamental principles and expectations defined in the agency partnership memorandum of understanding, and are accountable for maintaining productive partner relationships.

Why Nationwide Children's Hospital?:

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We’re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

Responsibilities:

Under the direction of their immediate supervisor, the Intake Resource Coordinator:

1. Answers general questions and makes referrals for families/professionals seeking a range of family violence services.

2. Implements a screening and triage process to assist individuals and/or families in determining the necessary services or assessments. Maintains sound working knowledge of community resources.

3. Conducts crisis intervention and/or safety planning as necessary to increase individual or family functioning.

4. Advocates for clients experiencing family violence.

5. Screens and coordinates clinical services including adult counseling services and multidisciplinary team child abuse investigations through collaboration between all members of the team (law enforcement, prosecution, mental health advocacy, medical assessment, and court advocacy).

6. Major responsibility for gathering referral and pre-admission information from referring agencies, professionals, clients and other customers. Completes all data entry for pre-admission including identifying information, reason for referral, relevant history and payor type information. Assists with related billing functions as appropriate.

7. Identifies emergency or complex cases and seeks clinical review, as needed, prior to finalizing the referral.

8. Maintains ongoing professional development activities required to provide competent services and as defined by relevant licensing authorities, as well as continuing learning expectations required by NCH. Provides documentation of these activities to their supervisor in a timely manner.

9. Demonstrates effective verbal and written communication with peers, supervisors, and partners.

10. Assures confidentiality of clients at all times and consistent with hospital privacy policies.

11. Maintains professional relationships with coworkers, assures a professional and organized work environment, and complies with general hospital policy.

Qualifications:

Reports to: Clinical Program Coordinator

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1. Mandated Reporting Requirements.

2. General knowledge of family violence and related concepts.

3. General human development information.

4. Ability to use email to type reports and related documentation, access internet (Microsoft Office).

5. Ability to document in an electronic medical record and related systems. Bachelor’s degree in social work, human ecology, child development, education, or a related field. Licensure preferred.

MINIMUM PHYSICAL REQUIREMENTS

Sitting: Frequently to Constantly

Talking on phone/in person: Frequently to Constantly

Typing on a keyboard: Frequently to Constantly

Standing/walking: Occasionally

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

Permanent