ServiceNow Technical Consultant - Predictive Intelligence

ServiceNow Technical Consultant - Predictive Intelligence

Req number:

R2385

Employment type:

Full time

Worksite flexibility:

Remote

Job Summary

As the ServiceNow Technical Consultant you will specialize in Predictive Intelligence to deliver solutions to our client.

Job Description

We are looking for a ServiceNow Technical Consultant to specialize in Predictive Intelligence. This position will be a full-time 6 month contract and remote.

What You'll Do

* Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications

* Deliver a high level of knowledge and customer service within the ITSM Suite

* Explain the offerings available with the ServiceNow ITSM Suite

* Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

* Implement Virtual Agent and Predictive Intelligence processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

* Apply Agile software development practices for customizations to the platform and applications

* Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

* Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

* Effectively manage and execute high level tasks assigned via 'stories'

* Assists junior analysts through project(s) lifecycles

* Manages work against an often demanding timeline

* Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

* Flexible and has the ability to manage multiple projects concurrently

What You'll Need

Required:

* Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

* 5+ years of ServiceNow Development

* Virtual Agent and Predictive Intelligence experience

* Background in either software development or IT Service management

* Understanding of ITIL concepts and IT Service Management practices

* Understanding of Agile based approach to software development

* Effective communication skills via verbal and non-verbal methods

* Strong attention to detail

* Problem solving ability

Preferred:

* ServiceNow Admin (or higher) certifications

* ServiceNow Certified System Administrator

* ServiceNow Certified Implementation Specialist

* ITIL certification

Physical Demands

* Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

* Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

* Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant dApply here: