NextGen EHR Manager

Job Description

Wesley Health Care Centers JWCH Institute

Our Mission: The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles area through the direct provision or coordination of health care, health education, services, and research.

Position Purpose:

The Nextgen EHR Manager is responsible for effective provisioning, installation/configuration, operation, and maintenance of Nextgen EHR, software and related infrastructure. You will be responsible for product planning, upgrades and implementation of the scheduling software throughout the product lifecycle. You will create, manage and customize Nextgen templates. This role will collaborate with key stakeholders and work closely with internal and external teams and provide Nextgen training to medical staffs.

Principal Responsibilities:

1. Administer and manage large physical and virtual Microsoft Windows environment, including Nextgen EHR Server, and other servers.

2. Work with the clinical, billing, I.T., and other staff to ensure best practices are being used on Nextgen EHR.

3. Develop implementation assessment and project plan.

4. Document current and proposed EHR clinical workflows.

5. Analyze, evaluate and make recommendations for options in the use of Nextgen EHR.

6. Assist with a variety of different client needs, ranging from telehealth assistance, billing and coding optimization, template development and customizations, and implementation and go-live support.

7. Support all users of application systems, timely implementation of an ongoing maintenance of applications, and provide the opportunity for enhanced user productivity

8. Act as primary contact for client, serving as first responded for any needs, questions, and issues.

9. Work with project leadership and end-users to develop and complete implementation project tasks and deliver training courses

10. Deploy and updates Nextgen EHR servers, and apply latest patches.

11. Monitor and troubleshoot system issues.

12. Lead / supervise Nextgen training department.

13. Develop, maintain, and follow systems policies, procedures, documentations, and diagrams for Nextgen EHR.

14. Provides support for NextGen EHR/EPM/EDR and related systems.

15. Participate in meetings, discussions, and projects.

16. Ensures that all system changes are documented and communicated to the appropriate users and stakeholders.

17. Collaborate in the development and implementation of strategic plans for enhancing and supporting the health system’s IT environment.

18. Manage project deliverables and system performance to meet service level agreements.

19. Communicate updates on the status of incidents, changes, requests and deliverables

20. Requires travel from site to site and light lifting.

21. Performs other duties as assigned.

Requirements:

1. Experience with Meaningful Use, Hedis Measures, HL7, SQL, and Crystal Reports.

2. Nextgen EPM, 5 years (Preferred)

3. NCP Certification preferred.

4. Advanced knowledge of Windows Server 2012 /2016, Windows 7, 8, and 10.

5. Excellent communication skills both written and oral, interpersonal, organizational skills, and problem solving ability to work with non-technical end users.

6. Minimum of 5 years in NextGen Healthcare system implementation experience and training capacity with deep functional, clinical informatics.

7. Experience working with primary care and specialist physician practices, including a demonstrated knowledge of practice operations and workflow

8. Experience with Microsoft Excel, PowerPoint, Project and Word

9. Experience within a healthcare environment is desired

*All JWCH, Wesley Health Centers workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department

Employee Benefits:

JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, vision, and life insurance premiums. The agency offers sick leave and vacation accrual, 11 paid holidays, jury duty pay, mileage reimbursement, employee parking, direct deposit, credit union, and an employee assistance program. In addition JWCH offers a 401(k) Profit Sharing plan to employees who work a minimum of 1,000 hours per fiscal year.

Wesley Health Centers, JWCH Institute is an Equal Opportunity Employer.