Member Service Representative

Job Description

New Job Opportunity - Member Service Representative

New and exciting hybrid job opportunity out of Washington D.C. Looking to hire someone who has at least one year of related professional experience (preferably this type of work for a Credit Union or Bank).

Logistics of the Role:

Full Time - direct Hire

Hybrid Role - after the initial onboarding training period - 6 months (Reston, VA). Day to Day Activities:

Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions utilizing products and services available

Provide solutions within the governing policies and procedures of the credit union

Open and service deposit accounts for members or prospective members, including savings, checking, certificates, money markets

close accounts when necessary

Assist members with service needs, including wire transfers, payroll deduction/direct deposit, check and ATM requests, and statement queries

Qualifications/Requirements:

1+ year of bank or credit union experience is highly preferred

College degree is highly preferred

Must be okay with being subject to drug and background check

Extremely well organized and ability to multi-task/follow-up

Able to take criticism well

Experience with Microsoft Suite / Spreadsheets

Billing experience a plus

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