Customer Success Engineer

Company Description

Vircom is a global leader in offering cutting-edge email security solutions for MSPs and SMBs. With a focus on enhancing security and efficiency Vircom has, for more than 30 years, leveraged its expertise to proactively address emerging cyber threats. The company collaborates with Proofpoint and Red Sift to provide robust, scalable solutions that prioritize user safety and data integrity. Vircom also offers value-driven associations for MSPs, guaranteeing unparalleled email and domain security for clients, along with quick onboarding, outstanding support, and added value tools.

Role Description

This is a full-time remote role for a Customer Success Engineer at Vircom. The Customer Success Engineer will be responsible for product implementations, troubleshooting, system health checks, and leading managed services for Vircom's security solutions. The role will also involve cybersecurity tasks to ensure the protection of customer people, data and systems.

Qualifications

Technical Support and Troubleshooting skills

Experience in providing excellent customer support

Network Security and Cybersecurity knowledge

Strong problem-solving and analytical skills

Excellent written and verbal communication skills

Ability to work independently and remotely

Experience in the IT or cybersecurity industry is a plus

Bachelor's degree in Computer Science or related field is a plus

Understanding of Office 365 or Exchange is a plus

Understanding of Email protocols (SMTP, SPF, DMARC, etc) is a plus

Benefits

Work from the comfort of your own home

Home internet fully reimbursed

Join a dedicated team and make a difference

Competitive base salary and bonuses

Opportunity for advancement

Enjoy a fully subsidized health and dental insurance plan

We thank all applicants for their interest, however, we will only contact with those selected for an interview. Please note that we are exclusively recruiting people who can work legally in Canada.