Emergency Services Dispatcher

Summary GPO employees possess a diverse representation of talent in many administrative fields and trades.

We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content.

If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you.

This position is part of the Security Services, Government Publishing Office in Washington, District of Columbia.

Learn more about this agency Help Overview * Accepting applications * Open & closing dates 04/18/2024 to 05/02/2024 This job will close when we have received 100 applications which may be sooner than the closing date.

Learn more * Salary $55,924 - $72,703 per year * Pay scale & grade PG 7 * Help Location 2 vacancies in the following location: * District of Columbia, DC * Remote job No * Telework eligible No * Travel Required Not required * Relocation expenses reimbursed No * Appointment type Permanent - * Work schedule Full-time - * Service Competitive * Promotion potential 00 * Job family (Series) 2151 Dispatching * Supervisory status No * Security clearance Not Required * Drug test Yes * Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk * Trust determination process Suitability/Fitness * Announcement number 24-12392035-DE-TS * Control number 787308200 Help This job is open to * The public U.S.

Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency All U.S.

Citizens Videos Help Duties * Serve as the liaison within the Control Center.

* Report accidents and file required paperwork involving the equipment, vehicle, and human resources dispatched.

* Answer, evaluate, and prioritize incoming telephones calls.

communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing, and/or medical response.

* Use a Computer Aided Dispatching System (CAD) system, telephones, multi-channel radio, IDD (text telephone device for hearing/speech impaired), agency databases, and automated map systems.

* Develop incident notification confirmation results reports and prepare standard operating procedures for operational requirements.

* Prepare standard operating procedures for operational requirements.

Help Requirements Conditions of Employment * U.S.

Citizenship is Required * Selectee must pass preemployment requirements prior to appointment * Males born after 12/03/59 must be registered for Selective Service * Selectee may be required to serve a one year probationary period * Selectee must be able to obtain and maintain Public Trust security clearance.

* Selectee must undergo a background investigation for a Public Trust.

* Confidential Financial Disclosure report may be required * Applicant will be subject to an Access National Agency Check with written Inquiry (ANACI) and must be able to obtain and maintain access/eligibility to classified information.

* Applicant will work one of three shifts (Monday-Friday). * The agency retains the right to order emergency services dispatchers to work overtime when efforts to obtain emergency services dispatchers have failed.

* Applicant must successfully complete the Emergency Medical Dispatcher Certification Course within 1 year of appointment.

* Applicant must successfully attain and maintain Department of Justice National Crime Information Center qualification.

* Applicant is considered mission essential.

* Applicant must have experience utilizing a CAD system.

* Must be skilled to utilize various software systems proficiently with speed and accuracy.

* Must be able to immediately initiate and implement GPO's Emergency Notification System.

Qualifications To qualify for the Emergency Services Dispatcher, PG -2151-7, you must meet the following requirements: To minimally qualify for the PG-07, you must have one year of specialized experience at the PG-06 (or equivalent) level or higher.

Specialized experience may include the following: * Processing information into databases related to incident support * Maintaining communication logs and summary reports.

* Utilizing dispatching procedures and equipment to dispatch police, fire, medical etc., to related emergencies.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by the closing date of this announcement(05/02/2024) to be considered.

Education Substitution of education in lieu of specialized experience may not be used for this grade level.

Additional information Employment of Relatives Section 3110 of Title 5, U.S.

Code, prohibits a Federal official from appointing, promoting, or advocating the appointment or promotion of a relative in the agency where the official is serving or exercises jurisdiction.

In addition, Section 2302(b)(7) of Title 5, U.S.

Code, makes it a "prohibited personnel practice" for a person in authority to "appoint, employ, promote, advance, or advocate for the appointment, employment, promotion, or advancement of a relative." For further information visit: and Employees: If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; or visit the National Archives Website.

Work Life Balance: The GPO offers Transit subsidy for commuters using public transportation (Metro Bus/Rail, MARC, VRE, etc.). This position is NOT eligible for Telework or Remote Work.

Background Investigation: To ensure the accomplishment of its mission, the GPO requires every employee to be reliable and trustworthy.

To meet those standards, all selected applicants must undergo and successfully completed a background investigation for a suitability, Public Trust.

This review could include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Depending on the type of background investigation required, the security process may take between 6 weeks to 12 months.

The Agency may rescind the tentative offer, if the candidate is unable to obtain an interim clearance.

Schedule A (Disability Appointment): Documentation of eligibility for employment under Schedule A can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S.

territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S.

territory that issues or provides disability benefits.

The letter must be printed on a "medical professional's" letterhead and signed.

The Selectees may work shift 2nd shift and 3rd shift.

May work rotating shifts, weekends, and/or holidays as needed.

Additional vacancies may be filled through this announcement.

Read more * Benefits Help A career with the U.S.

government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating selection procedures for placement in one of the following categories: Best Qualified - for those who are superior in the evaluation criteria Well Qualified - for those who excel in the evaluation criteria Qualified - for those who only meet the minimum qualification requirements Candidates determined to be Best Qualified may be referred to the Hiring Manager for further consideration and possible interview.

The Category Rating Process does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category.

Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.

If after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may be excluded from further consideration for this position.

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements.

To determine if you are qualified for this position, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire.

The rating you receive is based on your responses to the questionnaire and supporting documents.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may be excluded from further consideration for this position.

Please follow all instructions carefully.

Errors or omissions may affect your rating.

You will be further evaluated on the following Competencies required for the position: We DO NOT require a separate narrative statement responding to the competencies, however your resume must CLEARLY show possession of these competencies.

If you meet the qualifications stated above and you are among the top candidates your application may be referred to the Selecting Official for further review.

* Benefits Help A career with the U.S.

government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

* Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.

Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

* Content of Resume: Your resume or other written form you choose to describe your job-related experiences are used to verify your qualifications.

Therefore, it is important that your resume accurately reflects the duties and responsibilities under each position you have held with each employer.

In describing your experience, please be clear and specific.

It is your responsibility to make sure your resume states complete information for each job entry (beginning and ending dates of employment stated as MM/YYYY; and total number of hours worked per week). If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.

To assist you in sending in a complete resume, use the checklist at: * Veterans' Preference: When applying for Federal positions, those eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) 0pt, on the Occupational Questionnaire in the section(s) provided.

Only veterans discharged or released from active duty in the armed forces under honorable conditions are eligible for veterans' preference.

* DD-214: If you are claiming Veterans' Preference, provide a copy of your DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty, or other equivalent documentation to prove your entitlement and to verify your type of discharge.

Failure to provide this information may result in your application not receiving preference.

* VA Letter and SF-15: If you are claiming Veterans' Preference based on a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement as described above; and SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later.

Failure to provide this documentation may result in your application not receiving preference.

(Please see veteran eligibility documentation for more information on veterans preference in federal hiring) * Active Duty Service Members: If you are veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency to receive Veterans Preference under the VOW (Veteran Opportunity to Work) to Hire Heroes Act of 2011.

Agencies are required to accept, process, and grant tentative veterans' preference to those active duty service members who submit a certification (in lieu of a DD-214) along with their job application materials.

Agencies must verify the individual meets the definition of 'preference eligible' under 5 U.S.C.

2108 prior to appointment.

A '"certification" is any written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant.

The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.

More information may be found at If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S.

Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.

Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

* How to Apply To apply for this position, you must provide a complete Application Package, which includes 1) your responses to the Occupational Questionnaire, 2) your resume, and 3) any other documents needed to verify your qualifications or eligibility (see the required documents section). Please follow the instructions listed below for submitting your complete application package.

Application procedures are specific to this vacancy announcement.

Please read all instructions before you begin.

Resume Requirements: * Resumes are limited to eight (8) pages * Resumes should focus on the knowledge, skills, abilities; accomplishments and results; and training and education relevant to this position.

* Resumes must be in the following format (for each position held relevant to this position): * Short summary of position duties * Accomplishments while in the position * Results of those accomplishments Copying and